Clinical Services Manager

Novant Health seeks a Clinical Services Manager to lead coordinated, patient-centered care within our integrated healthcare system. In this role, you will oversee daily clinical and support operations, optimize patient flow, and ensure high-quality, safe care across interdisciplinary teams. You will drive performance improvement, support digital health initiatives, and maintain regulatory compliance while fostering a culture of empathy, diversity, and continuous learning. This position offers robust professional development, collaborative practice, and the opportunity to impact health equity and community well-being across the Southeast. Responsibilities Oversee daily clinical and support service operations to ensure safe, high-quality patient care Coordinate interdisciplinary care teams and resources across units and services Monitor performance, quality metrics, and compliance with clinical and regulatory standards Implement patient-centered process improvements and digital health initiatives Collaborate with physicians, nurses, and leaders on care pathways and access Manage staffing levels, scheduling, and workload distribution for assigned areas Support budget management, resource allocation, and cost-effective care delivery Foster a culture of diversity, inclusion, empathy, and continuous learning Lead or support initiatives that advance health equity and community health Develop, mentor, and evaluate team members to support professional growth Core Competencies Clinical operations management Healthcare quality and patient safety Interdisciplinary team coordination Regulatory and accreditation compliance Electronic health record (EHR) systems Data analysis and performance metrics Process and workflow improvement Budgeting and resource allocation Staff supervision and development Health equity and population health Qualifications Current RN license or equivalent clinical credential (preferred, depending on service line) Certified Professional in Healthcare Quality (CPHQ) preferred Certified Nurse Manager and Leader (CNML) or similar leadership certification preferred BLS certification as applicable to clinical background Experience with Joint Commission or similar accreditation standards Benefits Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k #J-18808-Ljbffr