Network Operations Center Technician

Role Summary This position involves providing 24/7 network operations support as part of a dedicated Network Operations Center team. It requires monitoring a complex enterprise environment comprising thousands of network devices, servers, and business applications. The role supports both production and non-production systems, ensuring optimal performance, security, and stability through proactive troubleshooting, monitoring, and incident management. This position involves providing 24/7 network operations support as part of a dedicated Network Operations Center team. It requires monitoring a complex enterprise environment comprising thousands of network devices, servers, and business applications. The role supports both production and non-production systems, ensuring optimal performance, security, and stability through proactive troubleshooting, monitoring, and incident management. Responsibilities Monitor and manage network and system performance across a large enterprise environment using tools such as SolarWinds. Respond promptly to support requests, troubleshoot issues, and **escalate incidents** as needed to ensure minimal downtime. Maintain ongoing communication with internal teams and external customers to coordinate problem resolution within defined Service Level Agreements (SLAs). Perform routine system checks and investigations of network, hardware, and software issues, including application and infrastructure performance. Keep detailed records of incidents and resolution steps using ServiceNow or similar ticketing systems. Collaborate with team members to ensure shift coverage and seamless handoffs between shifts. Assist in implementing network security measures and support compliance with security policies. Follow established operational procedures and contribute to continuous improvement initiatives. Maintain awareness of network and technology trends to improve operational efficiency. Document network configurations, procedures, and troubleshooting steps for future reference. Qualifications 1-3 years of experience working in a Network Operations Center or similar environment. Strong Cisco networking skills, with knowledge of network protocols, connectivity, and security. Experience with network monitoring tools such as SolarWinds. Familiarity with ticketing systems such as ServiceNow or equivalent. Ability to prioritize and manage multiple tasks simultaneously under pressure. Excellent troubleshooting and problem-solving skills. This position requires eligibility for a U.S. Government security clearance. In accordance with federal law, U.S. citizenship is required. Availability to work a night shift from 8 pm to 6 am, Wednesday through Saturday. Effective communication skills and strong team collaboration abilities. Publishing Pay Range: $30.00 – $35.00 hourly This position is based in office and requires employee to work on-site. #J-18808-Ljbffr GDH