IT Field Technician

Overview Clients seek an entry‑level Field Technician/Logistical Support candidate with trade service experience. Backgrounds may include electrical or mechanical helper, alarm technician, handyman, or automotive technician. DC Government seeks an entry‑level Field Technician and Logistical Support candidate who brings any and all trade service experiences to our telecommunications operation. Technical Installation & Maintenance Hands‑on work with telecommunications equipment and cabling. Logistical Coordination Coordination of materials, scheduling, and inventory. Customer Interaction Professional and responsive communication with clients. Safety and Industry Standards Adherence to safety protocols and industry standards. Continuous Improvement Ongoing learning and certification to enhance skills and career growth. Description of Job Duties The technician will provide general labor services to install, upgrade, and remove equipment and the supporting cabling for the district’s network at any of our 600+ facilities inside and around the District of Columbia. The technician will rotate between several internal service teams, including but not limited to Fiber Maintenance and Provisioning, Data Center Facility, Voice Operations, Field Operations, and Warehouse. Installation and Maintenance Equipment Handling: Install, upgrade, and remove telecommunications equipment and supporting cabling at various facilities in collaboration with Network Engineers. Decommissioning: Uninstall and transport equipment from customer premises to DC client’s facilities. Fixture Installation: Install and remove cabinets, racks, ladder racks, and other fixtures as needed. Wireless Access Points: Install, troubleshoot, and perform upgrades on Wireless Access Points in collaboration with Wireless Engineers. Technical Support and Troubleshooting Issue Diagnosis: Identify and resolve technical issues related to phone, wireless, and network systems. Fiber and Copper Cabling: Conduct limited fiber testing and maintenance, including the use of tools like multimeters, network cable testers, Optical Time Domain Reflectometers (OTDR), and fiber splicing machine. Cutover Outages: Troubleshoot and address outages related to phone and network cutovers. Logistical Coordination Material Management: Coordinate the delivery and distribution of equipment, tools, and parts to various jobsites. Inventory Control: Maintain accurate inventory records and support field dispatch activities. Scheduling: Organize work schedules, transportation, and site logistics to ensure efficient operations. Collaboration with Internal Teams Cross‑Team Support: Work alongside Fiber Maintenance and Provisioning, Data Center Facility, Voice Operations, Field Operations, and Warehouse teams. Adaptability: Rotate and support different teams as assignments vary daily and weekly, ensuring flexibility and responsiveness to project needs. Customer Service and Communication Professional Interaction: Establish and maintain positive relationships with customers, responding to requests and inquiries courteously and efficiently. Communication Skills: Effectively handle phone calls, emails, and in‑person interactions to ensure customer satisfaction and minimize disruptions. Timely Responses: Address missed communications within one hour during the workday to maintain high service standards. Documentation and Reporting Record Keeping: Capture detailed notes, take photos, and email summaries of work completed or issues encountered. Technical Documentation: Maintain and complete paperwork for projects, including test results and as‑built documentation. Data Transfer: Transfer test results and data from devices and meters to email using laptops or mobile phones. Safety and Compliance Adherence to Standards: Follow all safety protocols and industry standards, including OSHA, EIA/TIA, ANSI, IEEE, and BICSI cabling standards. PPE Usage: Utilize personal protective equipment as required and ensure a safe working environment. General Safety Training: Work safely in confined spaces, on ladders, and traffic safely with proper training. Also operate power tools like hammer drills and saws responsibly and with training. Continuous Learning and Development Skill Enhancement: Pursue further education and certifications, such as CompTIA A+ and BICSI, to advance your technical skills and career within DC office. Industry Knowledge: Stay updated with industry standards and best practices to ensure high‑quality support and maintenance of telecommunications infrastructure. Adaptability: Demonstrate a willingness to learn and adapt to various tasks related to telecommunications infrastructure, equipment, and customer needs. Inventory and Field Dispatch Support Dispatch Activities: Assist with field dispatch operations, ensuring timely and accurate deployment of technicians and resources. Inventory Management: Track and manage inventory levels, ensuring that necessary supplies and materials are available for ongoing projects. Required Skills High School Diploma or GED. Required 2 Years Trade service experience such as but not limited to electrical helper, mechanical helper, alarm technician, handy person, telecommunications, etc. Required 2 Years Diagnosing and solving problems with telecom, electrical, mechanical, alarms or other similar systems. Required 2 Years Ability to read and understand technical instructions, drawings, and blueprints. Required 2 Years Ability to use, update and share files on cloud storage systems such as SharePoint and OneDrive. Required 2 Years Ability to use and update ticketing system for each job. Required 1 Year Proficient in spreadsheet software: Ability to create, edit, and analyze spreadsheets using any spreadsheet. Required 1 Year Valid driver’s license. Required Ability to lift 125lbs. Required Ability to climb a ladder and be on your feet most of the shift. Required Must be able to use basic hand tools such as screwdrivers, pliers, wrenches, etc. Required Experience using any of the following tools; multi-meters, current clamps, network cable testers, network cable toners, optical power meter. Highly desired Additional Requirements Availability and Emergency Response: 8‑hour shifts from 6 AM to 11 PM Monday through Friday. Occasionally staff will need to adjust their schedule for maintenance windows outside regular shift. Ability to support emergency repairs within and outside of regular hours. Physical Capability: Able to work on ladders, lift up to 125 lbs, work on feet for 6‑8 hours a day, operate motor vehicle 1‑8 hours daily, and willing to learn forklift operation. Operate in confined spaces with training. Valid driver’s license required for travel within DC metropolitan area. Basic Communication Skills: Respond to customer requests professionally, handle phone calls, emails, and other forms of communication during the workday, respond to missed calls within one hour, maintain professionalism in appearance and customer interactions, collaborate across multiple teams, and rotate comfortably within the organization. Documentation: Capture notes, take photos, email summaries, transfer test results and data to email, maintain project documentation, read technical instructions, drawings, and blueprints, use ticketing system, create and edit documents using Microsoft Word or Google Docs, handle spreadsheets in Microsoft Excel or Google Sheets, and share files on cloud storage such as SharePoint or OneDrive. Tool Familiarity: Use basic hand tools (screwdrivers, pliers, wrenches) and safely operate power tools (hammer drills, saws). Use or learn to use multi‑meters, current clamps, network cable testers, toners, optical power meter, OTDR, and similar measurement tools. Learning and Problem Solving: Willingness to learn troubleshooting for phone, wireless, and network systems, adapt to various tasks, safely install and upgrade fixtures, earn industry certifications (CompTIA A+, BICSI), learn cabling standards, basic LAN infrastructure, wireless APs, and support inventory standards. Skills Overview: High School Diploma or GED (2 Years); Trade service experience (2 Years); Problem diagnosis (2 Years); Reading technical instructions (2 Years); Cloud file sharing (2 Years); Ticketing system usage (1 Year); Spreadsheet proficiency (1 Year); Valid driver’s license; 125‑lb lift; ladder climbing; basic hand tools; experience with advanced measurement tools (highly desired). #J-18808-Ljbffr AHU Technologies Inc