Assistant Restaurant Manager

Description

The Heirloom Room is Rocky Waters Motor Inn's signature fine dining experience, rooted in the rich culinary traditions of Appalachia. As Dining Room Manager, you are a key leader on the restaurant management team - supporting the Restaurant Manager in overseeing daily front of house operations, driving revenue, developing the team, and ensuring every guest leaves with an exceptional dining experience. This is a role for an energetic, hands-on hospitality professional who leads by example, takes ownership of results, and is committed to building a positive, high-performing team culture.

What You'll Do

Guest Experience & Service Standards

• Ensure the restaurant consistently meets or exceeds AATMOS and Heirloom Room brand service standards
• Address guest complaints promptly and professionally, always resolving with a commitment to superior service
• Analyze service and quality issues, identify training needs, and implement solutions to optimize the guest experience
• Maintain open channels of communication with the Restaurant Manager, team members, and guests at all times

Financial & Operational Management

• Assist in the management of overall restaurant and bar operations while maintaining quality standards and maximizing food and beverage profitability
• Aggressively pursue revenue goals and effectively utilize menu engineering tools
• Control and manage all operational expenses including labor, overtime, food costs, and supply costs
• Enforce company procurement guidelines and seek cost-saving strategies where appropriate
• Assist in preparing and managing the annual operating budget and attend budget meetings regularly
• Be proficient in all computer systems and utilize them per AATMOS Standard Operating Procedures
• Actively enforce all safety policies to protect associates, guests, and company assets in compliance with OSHA standards
• Maintain a clean, safe, and professional work environment at all times

Team Leadership & Development

• Lead, inspire, and develop the front of house team including servers, hosts, bartenders, and shift leads
• Assist with hiring, training, and ongoing development of all front of house team members
• Motivate and coach team members, set clear goals, hold team members accountable, and provide consistent feedback, rewards, and recognition
• Proactively address team member concerns and foster a collaborative, positive work environment
• Demonstrate a high level of integrity, take ownership of personal and team actions, and lead by example with energy and enthusiasm

Requirements

What We're Looking For

Experience & Education

• Minimum 2 to 3 years of restaurant management or supervisory experience in a full-service or fine dining environment required
• Proven experience managing front of house operations, labor, and food and beverage costs

Skills & Abilities

• Strong leadership, communication, and problem-solving skills with the ability to motivate and develop a front of house team
• Strong financial acumen with experience managing budgets, controlling expenses, and driving revenue
• Proficiency in POS systems and Microsoft Office suite

Physical & Schedule Requirements

• Flexible availability including evenings, weekends, and holidays
• Ability to stand, walk, and lift up to 50 lbs throughout each shift
• TABC server permit from a TABC certified program required within 60 days of hire and must be maintained throughout employment