Customer Service Specialist - UT
Virtual Vocations Inc
Providing exceptional customer support from a secure home office, the full-time Customer Service Specialist - UT will assist clients' customers via phone, email, and live chat, focusing on product selection, order inquiries, and issue resolution. Key responsibilities Assist customers with product selection and order questions through various communication channels Maintain accurate records of customer interactions and meet established performance metrics Identify opportunities for enhancing the customer experience through upselling and problem-solving Required qualifications High school diploma or equivalent; some college coursework is a plus Prior customer service experience preferred, but training is available for the right candidate Ability to type a minimum of 40 WPM and multitask in a fast-paced environment Proficient in using technology and troubleshooting technical issues Must have a dedicated home office space and meet specified technical requirements for remote work
Vacancy posted 16 hours ago
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