Customer Service Staff in Japan

Remote (Japan) · Customer Service · Full-time Support travelers and guides worldwide, interview new guides, and help shape the best tour experiences on Earth. Mission Support travelers and guides worldwide, interview new guides, and help shape the best tour experiences on Earth. Responsibility Conduct interviews (recruitment) in English for tour guides / car suppliers in countries where we are planning to expand Help the guides you hire with the onboarding process, and assist them via email in creating tours (such as checking the quality of tours created by guides) Answer inquiries in English from travelers and tour guides. Required Fluent English and Japanese Strong written communication Customer-facing experience Good to have Ability to work independently in a remote environment Travel industry experience Working Conditions Work Schedule : 5 days per week Working Hours : 8 hours per day (8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM, in your local time zone) Compensation : Determined based on the following factors: Prevailing salary levels for the role and experience in your country of residence Your current and/or previous salaryOur internal compensation framework, aligned with role and experience level Salary increases and performance-based incentive bonuses available Contract employee Complete social insurance if you live in Japan (employment, industrial accident, health, welfare pension) Holidays and Vacations Two days off per week: either Saturday or Sunday (determined based on a combination of company needs and individual preference), plus one adjacent weekday Public holidays observed in your country of residence 10 to 20 days of paid annual leave (accrued based on tenure) Option to take up to one consecutive month of leave per year (by treating public holidays as regular working days, you can combine the resulting compensatory days off with paid leave to create an extended, consecutive vacation) #J-18808-Ljbffr GoWithGuide