Guest Services Agent

Engage with us for your next career opportunity. Right Here. Job Type: Regular Scheduled Hours: 0 Why You’ll Love Working with St. Elizabeth Healthcare At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do. Benefits That Support You - Competitive pay and comprehensive health coverage within the first 30 days. - Generous paid time off and flexible work schedules - Retirement savings with employer match - Tuition reimbursement and professional development opportunities - Wellness, mental health, and recognition programs - Career advancement through mentorship and internal mobility Job Summary: This position provides guests entering a St. Elizabeth facility with an excellent guest/patient experience with courteous, prompt and personal assistance with the location of and directions to patient rooms and/or other services. Provides wheelchair assistance as needed. Trains new Information Desk volunteers and provides periodic review of and additional training to continuing Information Desk volunteers. Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background. Job Description: Makes eye contact with and promptly greets guests entering St. Elizabeth, offering assistance for the purpose of providing a welcoming environment. Provides guests requesting assistance with prompt and accurate information in a professional and private manner insuring all privacy and HIPAA guidelines are maintained. Delivers concise directions referencing existing signage to assist guests in orienting to the facility. Personally escorts guests to appropriate hall or elevator as necessary. Provides other assistance as needed such as but not limited to: answering the phone; providing wheelchair assistance; receiving and documenting donations; selling the Sunday newspaper; working with florists; maintains a clean and orderly workspace; assists in maintaining a safe and orderly lobby area; etc. Trains new Information Desk volunteers using standard practice process as assigned. Provides annual/periodic reviews for ongoing Information Desk Volunteers, providing positive and corrective coaching outside of training. Continually providing feedback to Volunteer Services team. Routinely reviews the desk manuals, updating inaccuracies and communicating with office team members regarding updates . Performs other functions as needed and/or delegated by the Lead Volunteer Coordinator to assist in the effective and efficient operation of the Volunteer Services/PrimeWise Department. Education, Credentials, Licenses: HS or GED degree Specialized Knowledge: Strong interpersonal communication skills/ customer service Problem solving skills Basic computer skills (Word) Kind and Length of Experience: Demonstrated ability to work independently and problem solve 1 or more years customer service experience One or more experiences of providing training assistance FLSA Status: Non-Exempt Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community. Award Winning Care. Life Changing Careers. | St. Elizabeth Healthcare Ref. Number JR313048 Job Category Administrative and Business Professionals Job Type Volunteers & Gift Shop Department Florence Volunteer Services Shift Split 1/2 Hours 0 hours #J-18808-Ljbffr