Assistant Store Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Employee discounts
• Free food & snacks
• Wellness resources

Pay: 42k-46k per year, plus performance bonuses
Schedule: Full-time, with at least one weekend day per week

Why You'll Love Working Here

• Competitive pay plus performance bonuses
• Fixed scheduling
• A fun, wellness-focused team environment
• Complimentary and discounted Restore services 
• Room for growth

About Restore Hyper Wellness

Restore Hyper Wellness is the leading retail provider of alternative health and wellness services in the United States. Our mission is to make Hyper Wellness® accessible, affordable, and fun. We help people from all walks of life feel better and perform at a higher level so they can do more of what they love. Restore has been recognized on the Inc. 5000 list of America's fastest-growing companies and named one of the hottest franchises in America.

The Role

We're looking for an Assistant General Manager who is a natural leader, loves sales, and thrives in a fast-paced, entrepreneurial setting. You'll work side by side with the General Manager to build a high-performing team, grow our membership base, and create an outstanding experience for every guest who walks through our doors.

This role is ideal for someone with a background in health and wellness, fitness, hospitality, or retail management who wants to take the next step in their leadership career.

What You'll Do

Lead and Develop the Team

• Partner with the General Manager to build a team culture centered on exceptional customer service and high performance
• Motivate team members by recognizing their strengths and coaching them in the moment
• Oversee onboarding and training for all non-medical staff
• Help roll out new procedures, education, and performance expectations
• Assist with performance management and disciplinary actions when needed

Run Day-to-Day Operations

• Lead the studio when the General Manager is away, making sound decisions and escalating issues when appropriate
• Make sure opening and closing procedures are followed, and step in to complete them when needed
• Keep the studio safe, clean, and secure for guests and team members
• Become an expert on all Restore services and model hospitality, education, and sales skills for the team
• Handle guest concerns and conflicts with confidence and professionalism
• Work with the General Manager, Lead Nurse, and Regional Manager to improve the studio's efficiency and results
• Carry out company-wide initiatives and other duties as assigned

Drive Sales and Grow Memberships

• Hit your personal sales goals and motivate the team to reach theirs
• Help the General Manager exceed studio revenue and membership targets
• Check in with members regularly to keep them on track with their wellness goals
• Manage member accounts: declined payments, expiring cards, missed appointments, freezes, and cancellations
• Support the tracking of key performance indicators (KPIs), including revenue, inventory, ordering, payroll, and cost controls
• Help plan and lead monthly team meetings

Build Community and Marketing Outreach

• Plan and promote monthly in-studio events that bring in new guests
• Support local marketing and community outreach
• Find and develop corporate partnerships and community connections with the General Manager

Champion Our Culture

• Live Restore's core values and represent the Hyper Wellness® lifestyle
• Create a fun, inclusive environment where every team member feels involved, valued, and recognized

What You Bring

• 1–3 years of management or supervisory experience
• A proven track record in sales, with membership, B2C, or B2B experience all welcome
• A bachelor's degree (preferred)
• Strong verbal and written communication skills
• Comfort with numbers and the ability to turn metrics into action plans
• A drive to hit monthly, quarterly, and annual goals for yourself and your team
• A supportive leadership style and a team-player mindset
• A passion for fitness, health, and wellness
• A strong commitment to ethics and integrity
• Genuine joy in helping people feel better and live healthier lives

Ready to help people do more of what they love? Apply today!