Suite Experience Concierge

Suite Experience ConciergeSet a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.Key ResponsibilitiesEnsures full ownership and accountability for the Concierge Lounge to flawlessly deliver an elevated experience consistently to our high-value guests. Continuously maintaining the appropriate ambiance for the lounge in accordance with the time of day or event.Proactively contacts the suite and VIP guests upon arrival and continues to contact them throughout the cruise providing an elevated guest experience.Upon embarkation, ensure the appropriate welcome letter and collateral has been provided to each Suite & VIP guest and set up as per the company brand standard.Identifies Suite & VIP guest preferences and anticipates needs by observing, and actively listening; using tools such as Guest View to communicate information to the wider team.Communicates confirmation of reservations & bookings with relevant onboard teams, ensuring each department is aware of any preferences or special occasions.Plans, organizes and supervises the Suite Welcome party & daily cocktail hours, including preparation/setup and all other requirements.Communication and collaboration with the Food & Beverage department to ensure consistent quality and a variety of offerings are available to Suite guests, appropriate to the time of day.Ensures the cleanliness and maintenance of the Concierge Lounge is kept to an impeccable standard.Provides destination recommendations such as excursions, restaurants, key sights, and travel information. Continually researching and learning all experiences available on the cruise itinerary.Owns any suite & VIP guest-reported issues and ensures appropriate and timely resolution, keeping the leadership team informed of empowerment tools utilized.Coordinates a smooth disembarkation process and water shuttle operation, providing priority and escorting of guests.Ensures head of departments are aware of any Suite Guest requested events or large dinner parties, reservations would be appropriate and make necessary arrangements.Ensures effective and correct use of empowerment tools as service recovery.Skills, Knowledge & ExpertiseBachelor's Degree - In Hospitality Mgt, Business Admin, Marketing, Business preferred.A minimum of +2 years of progressive management experience in a leading hospitality setting with concierge experience in Guest Services.Cruise ship experience is strongly preferred.Extensive experience and knowledge in all aspects of hotel/cruise ship concierge operations within the US/Worldwide.Strong customer service and well-developed problem-solving skills.Ability to work in large international teams.Effective communication skills.Fluent English language skills both verbal and written. Knowledge of additional languages is strongly preferred.Job BenefitsEmbark on a career adventure like no other! As part of the Princess Cruises team, you'll enjoy:A competitive salary package.Your own comfortable double cabin - your private space to relax and recharge.Company-paid travel to and from the ship, so you can focus on the journey ahead.Access to exclusive areas and benefits onboard (depending on the rank and occupational group).A vibrant recreation and welfare program designed to support your well-being and work-life balance.Access to exceptional learning and development opportunities to grow your skills and advance your career.The chance to travel the world, exploring exciting destinations while doing what you love.A welcoming, inclusive, and dynamic work environment where your contributions are valued.Join us and become part of a global team that's passionate about delivering unforgettable experiences—both for our guests and for one another.About Princess CruisesAt Princess Cruises, we believe in creating a welcoming, inclusive, and supportive work environment for our diverse, multicultural teams, both at sea and on shore. We offer unique career opportunities that combine professional growth, adventure, and the chance to make a lasting impact on people's lives through travel. Whether you're looking to advance your hospitality career, explore the world, or work in a dynamic, high-performing environment, Princess Cruises offers:Opportunities to travel and experience new cultures.Comprehensive training and development programs.A strong focus on teamwork and personal growth.Competitive compensation and benefits.A chance to be part of a world-class brand known for excellence.Get to know us by exploring our career site. You'll learn about our history, hear first-hand what our employees love about working for Princess Cruises, and discover the passion we have for giving our guests lifetime memories.Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the applicant's age, color, race, religion, national origin, sex (including pregnancy and pregnancy related conditions), sexual orientation, gender identity or expression, disability, genetic information, or military or protected veteran status or any other characteristic protected under applicable laws. Scam Alert Protect Yourself from Recruitment Scams. Your safety and trust are important to us. Thank you for helping us maintain a secure and transparent hiring process.