Territory Restaurant Operations Specialist

Territory Restaurant Operations Specialist

AHA Huts is a 15 unit Pizza Hut franchise located in New Orleans, Louisiana. The position is located in the Greater New Orleans area. A Territory Restaurant Operations Specialist is an energetic restaurant operations leader capable of leading 3 Area Coaches towards restaurant operations excellence. Each Area Coach is responsible for 4-5 restaurants. As a Territory Restaurant Operations Specialist, you will have the responsibility of overseeing the people, processes, and operations to drive excellence in day-to-day operations in your assigned stores (approximately 15 stores). This person must have proven experience to turn around low performing restaurants. You will be responsible for the hiring, training and motivating of Area Coaches, Restaurant Managers, Shift Managers and Restaurant Teams. You will directly support Area Coaches, plan and set goals while focusing on in-store problem solving and process improvement while holding Area Coaches and Restaurant Managers to brand standards.

Territory Restaurant Operations Specialist are organized, open minded, self starters, creative and with an extroverted personality that give direction well and have a track record of consistently exceeding the guests expectations. They demonstrate a growth mindset that can seize every new opportunity to get the job done more effectively and efficiently. Territory Restaurant Operations Specialist must be high processing thinkers and problem solvers.

Operations and Leadership

• Mentors each Area Coach and Manager in the market and ensuring customer satisfaction
• Ensures Area Coaches and Managers work the designated schedule that prioritizes the business during peak hours
• Trains and monitors Mc Lane orders to ensure forecasting and bill to processes are applied
• Delivers RCP (Restaurant Controllable Profit) and meet targeted flow-thru in each restaurant
• Analyzing reports to identify opportunities of growth
• Top-line orientation through operational focus, and correct operational procedures
• Increase sales over the previous year for each assigned unit
• Executing the highest FSCC and HQSC standards, local health & safety codes to ensure compliance
• Takes ownership, identifies, and determines R&M (Repairs & Maintenance) issues and works with Area Coaches to resolve issues and implement preventive maintenance checklist & processes
• Works a customer based 50 hour plus work week; reports directly to the Chief Executive Officer.
• Operates well in a hands-on working environment; contribute to maximizing P&L management, cash control/security procedures, maintaining inventory, manage labor, review financial reports, and demonstrates a sense of urgency in taking appropriate action; multitask and quickly prioritize tasks.
• Communicates effectively to each level of our organization to provide timely verbal and written feedback to protect and grow our business.
• Conducts effective and consistent visits using period and weekly calendars and provides verbal and written feedback documents to Area Coaches and Managers
• Has a working knowledge of local store marketing techniques and sales building; high level of integrity and business ethics; the ability to recruit and develop people who will move the organization forward; strong analytical skills to assess situations, determine root cause, initiate a plan of action, and follow through to resolve; excellent communication and delegating skills; strategic goal-setting skills, the ability to make tough decisions in a fast-paced work environment; and strong collaborative and team-building skills.
• Demonstrates knowledge and understanding of our competitors' current activities and the ability to anticipate trends and effectively manages emerging business needs.
• Monitors COGS by mandating Area Coaches actively engage in daily inventory counts
• Develops an action plan to address stores with B2B over 7%
• Develops an action plan to address all restaurant speed concerns to meet brand standards
• Develops an action plan to address delivery driver and staffing needs

Management and Training

• Territory Restaurant Operations Specialist support the Area Coaches by encouraging their management teams to improve performance and capability through continuously upgrading and developing high level talent across all levels.
• Hires, develops, and promotes a strong staffing bench/surplus by consistently preparing Area Coaches and General Managers.
• Ensures internal promotions and external hiring processes are executed at the Area Coach and restaurant level.
• Takes personal accountability in developing Area Coaches and General Managers to ensure proper training and development is received prior to promotion.
• Foster active development of talent and results by continuously ranking and upgrading talent.
• Holds Area Coaches accountable for being 100% staffed at all levels - Team Members, Shift Managers and RGMs who demonstrate celebrity treatment to everyone.
• Ensure execution of the selection and training processes, through Hiring Zone and completion of Learning Zone courses in their restaurants and to hire and train and model behaviors that develop talent to achieve bench and staffing targets.
• Collaborates with all other leaders in the Region to build know how, share best practices and resources to support the Region.
• Builds a culture of recognition by celebrating successes of our teams.
• Involved in new employee orientation and monitoring training processes to ensure quality training
• Ensures all Restaurant Managers are Gold Seal certified
• Ensures Area Coaches and Restaurant Managers are using progressive discipline and proper documentation to address underperforming staff
• Trains and enforces Area Coaches conducting daily cash audits and addressing concerns specified by the daily recaps to control loss prevention
• Creates and proposes (to CEO) monthly contest to promote competition focused on driving company goals and targets

Mandatory Qualifications:

• Proven experience managing multiple Area Coaches to meet restaurant standards and targets
• Good communication skills and strong interpersonal and conflict resolution skills
• Basic business math and accounting skills
• Can make strong analytical decisions
• Proficient computer literacy
• College or University Degree Preferred
• Three to five years of successful high sales volume
• Operational management experience in the Quick Service Restaurant industry
• Demonstrated track record of workplace achievement in the selection, coaching, and development of managerial employees
• Proven ability to drive customer satisfaction, financial performance, and employee satisfaction
• Operates with integrity and confidentiality

Benefits: Attractive benefits package offered