Marketing Science Operations, Associate Director

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Marketing Science Operations, Associate Director What you will do Let’s change the world. Amgen’s Data Science organization is seeking a US-based Marketing Science Operations (MSO), Associate Director (AD) to serve as the US business-facing lead for BI and Data Engineering delivery within Marketing Science. This role provides leadership for a distributed global team spanning analytics, business intelligence, marketing, and data functions. The AD is accountable for driving alignment, prioritization, and high-quality delivery across cross-functional BI and data engineering teams, along with external partners. This role is responsible for advancing the analytics and BI landscape through innovation, scalability, and capability expansion. The AD will drive the integration of AI/ML-enabled analytics, automation, and next-generation data capabilities into core workflows, shaping the platform roadmap and enabling more predictive, data-driven decision-making. This role also establishes governance and standards to ensure sustainable growth and serves as the primary escalation point prior to Director involvement. This is a high-visibility role requiring strong business acumen, operational rigor, and cross-functional leadership. This is a Flexible Commuter role based at Amgen’s Thousand Oaks, CA or Deerfield, IL site, requiring on-site presence 1-2 days per week. Key Responsibilities 1. Business & Executive Leadership Frame KPIs and align metrics across Investment Analytics and Media Analytics initiatives. Translate business priorities into structured analytical roadmaps. Lead insight synthesis and ensure executive-ready delivery. Serve as primary US stakeholder interface for BI workstream under MSO workstream. 2. Portfolio Governance & Capacity Planning Own portfolio prioritization and demand intake across Business Intelligence and Data Engineering workstreams. Drive quarterly capacity planning and resource forecasting. Ensure alignment between business priorities and delivery roadmaps. Serve as first escalation layer before Director involvement. 3. Tableau Platform & Team Leadership Provide functional leadership for the Tableau team (managers and analysts). Define and own the Tableau roadmap aligned to business and enterprise strategy. Establish governance standards for dashboard lifecycle, quality, and change management. Promote scalable design, self-service enablement, and performance optimization. 4. Cross-Vendor & Cross-Geo Orchestration Coordinate delivery across ACCP, AIN, and offshore teams. Ensure clarity in roles, accountability, and execution standards. Drive transparency on delivery status, risks, and mitigation plans. 5. Standardization & Automation Standardize KPI definitions, reporting frameworks, and documentation practices. Own the MSO automation and innovation roadmap with defined milestones. Drive process improvements to enhance efficiency, scalability, and speed-to-insight. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a strategic, business-facing analytics leader with the following qualifications. Basic Qualifications: Doctorate degree and 3 years of data science, analytics, marketing operations, or related experience OR Master’s degree and 5 years of data science, analytics, marketing operations, or related experience OR Bachelor’s degree and 7 years of data science, analytics, marketing operations, or related experience OR Associate’s degree and 12 years of data science, analytics, marketing operations, or related experience OR High school diploma / GED and 14 years of data science, analytics, marketing operations, or related experience Preferred Qualifications: 8+ years of experience in business intelligence, marketing science, marketing analytics, or analytics program leadership. Experience managing portfolio governance and capacity planning. Proven ability to lead cross-vendor and globally distributed delivery models. Strong executive communication and stakeholder management skills. Experience driving automation, standardization, and operational improvement initiatives. Experience in biotechnology, pharmaceutical, or regulated industries preferred. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications. In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include: A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan Stock-based long-term incentives Award-winning time-off plans Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies. Apply now and make a lasting impact with the Amgen team. careers.amgen.com In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position. Sponsorship Sponsorship for this role is not guaranteed. As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr Amgen SA