Part-Time Front Office Coordinator

Job Description

Job Description

Part-Time Front Office Coordinator

Rejuvent Medical Spa & Surgery in North Scottsdale is seeking a personable, organized, and professional Part-Time Front Office Coordinator to join our facial plastic surgery and medical aesthetics practice.

This is a patient-facing front office position. We are looking for someone who enjoys interacting with people, communicates professionally, is highly organized, and can comfortably manage phones, scheduling, check-in and checkout in a busy medical practice.

The ideal candidate is dependable, detail-oriented, able to prioritize multiple responsibilities, and comfortable learning new information and computer systems. A genuine interest in skincare, facial aesthetics, plastic surgery, injectables, and laser treatments is important.

Responsibilities

• Greet and check in patients and provide outstanding customer service
• Check patients out following appointments and procedures
• Answer multi-line phones professionally
• Assist existing patients with scheduling and general questions
• Educate prospective patients about our practice and services and schedule appropriate consultations
• Schedule and confirm appointments by phone, text, and email
• Actively manage the appointment schedule and ensure patients are scheduled appropriately
• Coordinate scheduling when patients have appointments with more than one provider on the same day
• Contact patients to fill openings created by cancellations
• Ensure new patients have completed required paperwork and assist them when necessary
• Create and prepare appropriate patient charts in the EMR
• Communicate effectively and professionally with patients, providers, and other team members
• Assist with other front-office responsibilities as needed

Required Qualifications

• High school diploma/GED or higher
• At least two years of professional experience in a medical office, high-end retail, customer service, hospitality, or another customer-facing business environment
• Excellent verbal and written communication skills
• Professional telephone skills
• Strong computer skills and ability to learn new software
• Excellent attention to detail and organizational skills
• Ability to prioritize multiple responsibilities in a busy environment
• Dependability and ability to work effectively as part of a team

Preferred Qualifications

• Medical office or medical reception experience
• Experience with appointment scheduling and EMR software
• Experience in plastic surgery, dermatology, medical aesthetics, skincare, or a related field
• High-end customer service or hospitality experience
• Microsoft Word, Outlook, and Excel experience
• Sales experience

Schedule

Part-time. Regular office hours are Monday–Thursday 8:30 a.m.–5:30 p.m. and Friday 8:30 a.m.–3:30 p.m.

On some Tuesdays through Thursdays, patient appointments run later and one front-office team member must remain for checkout, occasionally until approximately 6:30 p.m. Staff alternate this responsibility.

Specific part-time days and hours will be discussed during the hiring process.

Location: North Scottsdale

Compensation: Based on experience.

Benefits and employee perks will be discussed based on scheduled hours and eligibility.

We are a drug-free and tobacco-free workplace. Employment is contingent upon successful completion of a background check.