Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hiring bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency has proudly served the community since 2001 and is home to a dedicated team of four professionals. I began my career in State Farm Claims, which gave me firsthand experience in helping customers through some of life’s toughest moments — and ultimately inspired me to open my own agency focused on providing personalized care and reliable protection.

I’m a graduate of Seattle Pacific University, and outside the office, I like to keep things fun and creative. I’ve performed stand-up comedy and even play in an 80s rock band! My family and I have deep roots in the community where we’ve been active for over five decades. I currently serve on the board for a local private school district as well as my church board.

Team members here enjoy great benefits, including PTO, a 401(k), flexibility when needed, and even a hiring bonus. More than that, we foster an environment where people can grow, learn, and build lasting careers.
Our office culture is upbeat, close-knit, and driven by long-term growth. We’re looking for someone who isn’t just seeking a job but a career — a motivated, hardworking individual with leadership potential who could one day step into an agent or aspirant role.

If you’re ready to put in the effort, grow your skills, and have some fun along the way, this is the place for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Russell Brown - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.