Branch Sales Manager

Job Description

Job Description

Branch Sales Manager 

You set the path. You are responsible for the team and the delivery of EXCELLENT and memorable customer service. You build relationships throughout the team and with customers in your region.

If you get excited working in a professional environment where you can bring your best self to work and make a difference to those around you, then this position is for you. 

How you show up

You lead the branch in hitting its stated goals while following and coaching to the Company's Core Values.

You are the problem-solver. Your team looks to you to resolve major customer issues and complaints. 

You understand you are part of the team that is B-Y, so you engage in monthly manager Traction meetings with your Regional Director, sharing input, insights, issues, etc.

You make sure you do all you can to ensure your team members go home at night in the same condition or better than they arrived. You get to the bottom of any safety issues, accidents, violations, and you prepare appropriate reporting. You are proactive about safety issues that may arise.

You participate in maintaining 24/7 coverage on rotation. 

You initiate great relationships with customers. You understand the value of great partnerships, and you make sure customers are taken care of.

You engage in new things, special projects, and unusual situations where creativity is required or as requested.

The day-to-day

(italics indicate essential function)

You confidently lead, coach, mentor, and develop your team.  

You run the branch operations as if you were the owner. You know about opening orders, invoicing, receivables, cash handling, cycle counts, inventory, etc.

You assist in all functions of counter and phone sales.

You work to earn sales. You meet with current customers or develop new relationships. You demonstrate how a relationship with B-Y will help that customer achieve their goals through products, sales, services, and training.

You work with the Territory Manager and other B-Y team members in quoting, special deliveries, pricing, and others to serve branch customers.

You maintain the appropriate inventory levels, mix, product, and special orders to best serve your customers.

What you have

The confidence and humility to effectively lead a team of highly seasoned to new-in-their-career team members. People tend to follow you naturally.

A strong understanding of sales and how to build relationships, and how they work together for successful outcomes.  

Initiative and drive to pursue GREAT.

A high school diploma or GED.

Willingness to continuously learn and improve.

Excellent communication skills displaying listening, professionalism, tactfulness, and empathy.

Sales experience. You have practiced key sales skills and strategies. You know what works.

HVAC sales and technical and/or counter or warehouse experience preferred.

The physical, mental, and emotional ability to consistently solve problems and allow your team to depend on you. You do not ask them to do something you would not do.

What you get at B-Y

On-the-job training

Career path development

Team member support

World-class leadership

Organizational Core Values:

• We care about others. 
• We do the right thing. 
• We pursue great rather than good. 
• We do whatever it takes. 

Monday - Friday with on-call rotation.