Hospitality Coordinator

Hospitality Coordinator

Arlington, VA At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward!

The Forge Hospitality Coordinator will be responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members. This role involves providing exceptional customer service, assisting with floor operations, and managing catering orders. This ambassador is a key point of contact for visitors and plays a crucial role in ensuring smooth and efficient operations.

The Work

• Front Desk Management: Spend long periods staffing the front desk, ensuring that all visitors are attended to promptly and efficiently.
• Floor Operations Support: Provide operational support on the floor, including assisting at the service desk and in conference/meeting rooms.
• Event Support: Work events, including setting up and breaking down meeting and conference rooms.
• Visitor Assistance: Be readily available to assist all visitors, providing information, directions, and support as needed.
• Conduct opening and closing walkthroughs when business requires

What You Need

• High School Diploma with additional training preferred
• Hospitality Industry Experience
• Front Desk or Guest Services Roles: Experience managing check-ins/check-outs, handling guest inquiries, and resolving complaints.
• Event Coordination: Participation in or leadership of events, banquets, or special programs
• Team Supervision: Experience training and supervising staff in hospitality settings
• Customer Service & Guest Experience Skills
• Proven ability to anticipate guest needs and provide personalized service
• Strong communication and interpersonal skills to interact professionally with diverse clientele
• Experience handling difficult situations with tact and efficiency to maintain guest satisfaction
• Training in hospitality management, event planning, or customer service programs is also preferred

Bonus If You Have

• Catering Management: Manage catering orders, including setup and breakdown, ensuring all food and beverage.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is: $67,000 - $144,500 USD