Client Specialist

Job Description

Job Description

Description:

• Health Insurance Paid for by Company; and
• Opportunity for advancement and training

We are seeking an enthusiastic, extroverted, professional willing to learn and become a part of our team. You will provide overall support to attorneys' and paralegals' business needs. Primary job responsibilities include:

• Communicating with prospective clients during the intake process;
• Calling clients to determine status updates;
• Requesting medical records;
• Answering the telephone; and
• Scanning all incoming mail

​ Qualifications:

• Bright Personality;
• Empathetic, compassionate and understanding;
• Ability to type accurately while speaking on the phone;
• Ability to prioritize and multitask;
• Excellent written and verbal communication skills;
• Deadline and detail-oriented; and
• Bilingual is a big plus

Job Duties:

• Answer incoming calls and respond to questions from doctor’s offices, clients, attorney’s offices and others;
• Document all calls in Case Management System;
• Conduct questionnaires with prospective clients, documenting responses electronically;
• Set up new claims with insurance companies;
• Mail out correspondence from attorneys;
• Schedule meetings for attorneys;
• Request medical records;
• Sort, scan, save and distribute mail;
• Sort and properly file incoming medical records, insurance correspondence, and court documents;
• Maintain paper files;
• Maintain common office areas; and
• File documents with the court.

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