Customer Service Officers

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. Learn more about what makes us different and how you can thrive as a Client Service Specialist at McGriff , a division of Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

As our Client Service Specialist on the McGriff Employee Benefits team, you’ll support the service and production team in reaching overall agency revenue and retention goals by processing new and renewal business, updating and maintaining information in the client management system, addressing and resolving client questions and issues, escalating issues of increased complexity, providing clients with information including plan information, rates, contributions, and carrier contacts, assemble proposals and other presentations, assist in preparation of new and renewal proposals, stewardship reports, service plans, and comparisons, maintain daily client processing functions such as endorsements, policies, audits, pending cancellations, ID cards, and assist clients with claims resolution.

Assignment based primarily upon the individual’s minimal level of experience and production capacity to service a midsize book of business

High school diploma or equivalent

Demonstrated proficiency in computer applications such as Microsoft Office Suite

Demonstrate strong organizational and project skills

Accept accountability for the quality of work

Life and Health insurance license

We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Generous time off, including personal and volunteering

Tuition reimbursement and professional development opportunities

Hybrid Work

Stock purchase opportunities

To learn more about McGriff, a division of Marsh McLennan Agency, check us out online:

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.