Customer Service Representative

Job Description

Customer Service Excellence - Urgently hiring in Auburn!

Job Title: Customer Service Representative
Pay: $19.50 per hour
Hours: Monday-Friday, 7:30 AM-4:00 PM
Start Date: ASAP


Are you a strong communicator who enjoys helping customers and keeping things organized? We're looking for a Customer Service Representative to join a reputable manufacturing company as a Customer Service Representative in Auburn, ME, and make a meaningful difference every day.

What You'll Do
As a Customer Service Representative, you will be responsible for:

• Provide friendly, professional customer service by phone, email, and other communication methods
• Enter and track customer orders and provide updates on order status
• Answer questions about products, processes, lead times, and shipping schedules
• Handle customer concerns, complaints, credits, and returns
• Maintain accurate customer profiles, pricing information, and system records
• Process purchase orders, invoices, billing, and other customer documentation
• Communicate with sales and technical teams to help resolve customer questions
• Take sample orders and pass potential leads along to the sales team
• Assist with export accounts and national billing

What You'll Bring
The ideal candidate for this role will have:
• A High School Diploma or equivalent.
• Strong interpersonal and customer service skills.
• Proficiency in Microsoft Office applications, including Outlook.
• Excellent organizational skills and attention to detail.
• The ability to work effectively with multiple departments and team members.
• Previous experience in data entry and customer service is a plus.


Why Join Us in Auburn?
• Enjoy flexible hours to support work-life balance.
• Benefit from competitive pay, comprehensive health and prescription coverage with no waiting period.
• Access opportunities for professional development and career advancement.
• Join a supportive team that values your contributions and fosters a positive culture.

Ready to Take the Next Step?
If you're eager to start a rewarding career as a Customer Service Representative in Auburn, apply today or contact our recruiting team to learn more. Don't wait-we're hiring now and looking forward to hearing from you!

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We've seen an increase in scam attempts targeting job seekers. Please know that our team will never request sensitive personal information-such as your Social Security number or banking details-outside of our secure onboarding system. This system is the only method we use to collect the information necessary for employment.

All official communication will come from verified company email addresses or phone numbers. If something seems suspicious, trust your instincts and don't engage. Learn how to spot job scams and protect yourself here.

Equal Opportunity Employer:
Bonney provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Bonney will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.