SW Support & Operations Engineer

Job Title

We are Printec

Printec is a leader in business-to-customer transaction technologies in Central and Eastern Europe, offering a wide range of technological solutions that reimagine transactions and create easy and secure interactions for 35 years.

From click & collect parcel delivery and vending unattended machines to digital on-boarding and electronic signature solution, we aspire to make digital transactions safer, faster and easier.

Through our solutions and services, we enable businesses to leverage innovative technology in order to provide superior customer experience and at the same time achieve operational efficiencies and regulatory compliance.

Did you know that Printec is behind your daily transactions?

Watch the video to discover some of our business solutions.

Responsibilities

• Provide operational support and maintenance for large-scale software applications and projects
• Support training efforts and onboarding for new users by providing guidance and documentation
• Maintain detailed records of support cases, including actions taken and outcomes, using appropriate ticketing or issue tracking systems
• Collaborate with cross-functional teams to resolve issues, perform analysis, and deliver high-quality solutions
• Exhibit strong analytical and troubleshooting skills to address technical challenges effectively