Technology Architect - ServiceNow Platform Architect / Technical Owner
$119.77k - $140.9kU.S. Bank
- # Technology Architect - ServiceNow Platform Architect / Technical OwnerApplylocations: Hopkins, MN: Charlotte, NC: Englewood, CO: Irving, TX: Saint Paul, MNtime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 15, 2026 (30+ days left to apply)job requisition id: 2026-0013406At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.## **Job Description**U.S. Bank is seeking a Technology Architect to serve as the ServiceNow Technical Owner and Platform Architect for the CSMNOW platform. This role combines enterprise architecture, platform ownership, and business-facing leadership to design, deliver, and operate high-quality ServiceNow solutions that directly support business-line objectives.The ServiceNow Architect / Technical Owner is a hands-on architect and technical owner who partners closely with business stakeholders, Enterprise Architecture, and engineering teams. This individual will define architectural direction, own platform health and performance, influence governance decisions, and communicate solutions effectively to both technical and non-technical audiences—including presenting and demonstrating solutions to business-line leaders.**Basic Qualifications:*** Bachelor's degree or equivalent work experience* 10+ years’ experience with the concepts, philosophies and tools behind the design of applications, information and underlying information technologies* 10+ years of experience developing and implementing applications.**Key Responsibilities:****Architecture & Solution Design*** Serve as the **primary architect** for the ServiceNow CSMNOW platform, designing system-level and integrated solutions that address complex business needs.* Collaborate with business-line stakeholders to gather requirements, interpret needs, and determine how the ServiceNow platform can best support desired outcomes.* Translate business problems into **scalable, secure, and automation-driven architectures**, prioritizing out-of-the-box (OOB) capabilities where appropriate.* Design high-level solutions with an understanding of **dependent systems, integrations, and enterprise service management processes**.* Formulate and communicate architectural vision, principles, and design objectives to diverse audiences, including senior business stakeholders.**Technical Ownership & Platform Accountability*** Act as the **ServiceNow Technical Owner**, accountable for the overall health, stability, and evolution of the CSMNOW platform.* Own and execute all technical owner responsibilities in alignment with bank policy, including timely completion of assignments and audits.* Manage **biannual platform upgrades** and **monthly patching**, ensuring minimal disruption and alignment with business schedules.* Publish upgrade, patching, and maintenance schedules **at least two months in advance** and manage conflicts within established timeframes.* Schedule, execute, and validate **quarterly disaster recovery (DR) exercises**.**Platform Health, Performance & Reliability*** Ensure platform performance is stable and meets or exceeds industry standards.* Maintain platform health targets: + **Security score of 95% or higher** + **Manageability, upgradeability, UX, and performance scores of 90% or higher*** Establish and maintain proactive monitoring using **Instance Observer and Event Management** to detect and address performance or availability issues.* Ensure platform services meet a **90% Service Level Objective (SLO)**.* Keep plugins and platform services current, reviewing and applying updates monthly.**Governance, Standards & Enterprise Alignment*** Provide technical leadership across the ServiceNow ecosystem by defining and maintaining **architecture standards, policies, and best practices**.* Represent CSMNOW interests in **technical governance forums**, senior developer calls, and platform discussions.* Partner closely with the **Enterprise Architecture** team to align platform designs with enterprise strategies and standards.* Evaluate and recommend tools, technologies, and processes to continuously improve platform quality, security, and scalability.* Review ServiceNow release notes for each major family upgrade and recommend adoption strategies.**Business Partnership & Change Leadership*** Act as a trusted technology advisor to business-line stakeholders, championing platform capabilities and driving adoption of modern, automated solutions.* Collaborate with peer organizations, QA teams, and end users to identify and architect cutting-edge workflow and automation solutions.* Champion change by promoting platform standardization, innovation, and continuous improvement.* Effectively **present and demonstrate solutions** to business stakeholders, translating technical concepts into clear business value.**Preferred Qualifications & Experience:*** Demonstrated expertise as a **ServiceNow architect or platform owner** in an enterprise environment.* 6+ years of engineering experience in ServiceNow implementations* Experience implementing ServiceNow’s CSM (FSO preferably) instance and integrating with ITSM.* ServiceNow Certifications - CSA, CAD, CIS - ITSM, CIS-CSM* Architect level ServiceNow certification like CMA (preferred) or CTA.* Experience in information management, hardware infrastructure, and information security architecture.* Extensive experience with: + Service-oriented architecture (SOA) + IT standards, policies, and procedures + Application delivery processes + Business process modeling + Product and vendor evaluation + Information security management* Strong ability to influence without authority and operate effectively in a matrix organization.*This role requires working from a U.S. Bank location three (3) or more days per week.*If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.**Benefits:**Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:* Healthcare (medical, dental, vision)* Basic term and optional term life insurance* Short-term and long-term disability* Pregnancy disability and parental leave* 401(k) and employer-funded retirement plan* Paid vacation (from two to five weeks depending on salary grade and tenure)* Up to 11 paid holiday opportunities* Adoption assistance* Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawReview our full benefits available by employment status here.U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.**E-Verify**U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
- J-18808-Ljbffr U.S. Bank
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Technology Architect - ServiceNow Platform Architect / Technical Owner in Hopkins, MN vacancy
- U.S. Bank seeks a Technology Architect to be the ServiceNow Technical Owner for the CSMNOW platform. The role involves platform ownership, enterprise architecture, and business leadership, ensuring high-quality ServiceNow solutions that meet business objectives. The ideal...PlatformServicenow
$70k - $140k
...BSA Lead/Product Owner We are seeking a strategic... ...of solutions on the ServiceNow platform. This role requires a... ...on business value, technical feasibility, and user... ...Collaborate with architects and developers to ensure... ...and ability to learn technology Strong organization...PlatformServicenowWork at officeHuntington
Minnetonka, MN3 days ago$113.4k - $194.4k
...Staff Software Engineer – technical leader who is an individual... ...integrations, data flows, and cloud platforms Writes high-quality... ...and security teams, and other architects to shape Medica’s long-term... ..., Java , and supporting technologies Lead complex debugging, performance...PlatformWork experience placementWork at office3 days per weekMedica
Hopkins, MN1 day ago- ...Technical Solutions Architect Role Summary: As a Technical Solutions Architect within an IT... ...competitive solutions and emerging technology trends to strengthen our market position... ...Kubernetes, Docker, and container platforms such as OpenShift, EKS, and AKS....PlatformWork at officeRemote workFlexible hours
Evolving Solutions
Hamel, MN4 days ago - ...Servicenow Consultant Grow with us. Lead with us. At Pioneer, you'll work directly with... ...maximizing the value of our ServiceNow platform. In this critical role, you will play a... ...execution, and deployment of ServiceNow technical and consulting services across the ITSM/...PlatformServicenowFor contractors
Pioneer Management Consulting, Inc. ([pioneermanagementconsu...
Minneapolis, MN7 days ago - ...Technology Architect Location: Minneapolis Years of experience required for each skill? 3+... ...will play a pivotal role in providing technical solutions, designing system architecture... ...solutions on GCP and AWS cloud platforms with a focus on large-scale data processing...PlatformWork at officeLocal areaRemote work
Damco
Minneapolis, MN4 days ago $119.77k - $140.9k
## Technology ArchitectApplylocations: Hopkins, MN: Atlanta, GA: Charlotte... ...Bank is seeking a Technology Architect with strategic and... ...implementations.* Collaborate with product owners, engineering teams, and... ...alignment with enterprise platforms and strategic direction.* Maintain...PlatformTemporary workWork experience placementLocal area3 days per week$126k - $190k
...IT Enterprise Systems Architect At Arctic Wolf, you won't just... ..., moving fast, and building technology that protects organizations... ...innovation like our Aurora Platform. If you're looking for meaningful... ...teams to solve complex technical challenges, lead architecture...PlatformLocal areaRemote workWorldwideFlexible hoursArctic Wolf Incident Response
Eden Prairie, MN3 days ago$126k - $190k
..., moving fast, and building technology that protects organizations... ...innovation like our Aurora Platform. If you’re looking for meaningful... ...an **IT Enterprise Systems Architect** to be part of making that... ...teams to solve complex technical challenges, lead architecture...PlatformLocal areaRemote workWorldwideFlexible hours$99k - $232k
...guidance on implementing customer service technologies, designing service models, and... ...Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax... ...-on architecture experience with cloud platforms (AWS/Azure/GCP), containers, APIs, event...PlatformFull timeH1bPwC
Minneapolis, MN8 days ago$149.52k - $175.9k
...Technical Senior Product Manager At U.S. Bank, we're on a journey... ...product architecture and technology trade-offs Experience defining... ..., CI/CD pipelines, or platform engineering ecosystems is highly... ...following its migration to ServiceNow Modernization of SDLC...PlatformServicenowTemporary work3 days per weekU.S. Bancorp
Hopkins, MN4 days ago$110k - $130k
...Must Have Technical/Functional Skill • DB2 administration experience... .../GPG, managed file transfer platforms) into batch workflows. •... ...enterprise environment. • ServiceNow experience, including... ...and SLA/SLO management. • Architect and productionize automation...PlatformServicenowWeekend workTata Consultancy Services
Minneapolis, MN20 hours ago$133.63k - $186.83k
...planet first. For us at Trane Technologies ( , and through our... ...experienced Embedded Control System Architect ! As the Embedded Control... ...'s future embedded controls platform. Your expertise will be crucial... ...of architects with diverse technical knowledge. This position...PlatformHourly payWork from homeTrane Technologies
Minneapolis, MN4 days ago$120k - $200k
...manufacturing facility. Control Systems - Staff Architect This role is responsible for defining... ..., and scalability across product platforms. The ideal candidate has deep expertise... .... This individual serves as a senior technical authority, guiding design direction, mentoring...PlatformTemporary workWork at officeFlexible hoursRogers Freels & Associates Inc
Minneapolis, MN25 days ago$138.6k - $231k
...Senior Data Platform Solution Architect (Architecture Senior Advisor) We are looking for a Senior Data Platform Solution Architect to design... ...compliance Communicate plans and decisions clearly to both technical and non-technical teams Stay current on new tools and...PlatformLocal areaWork from homeCarepathRx
Minneapolis, MN16 days ago$142.6k - $261.5k
...better working world. ServiceNow– ServiceNow AI Architect Manager In the digital... ...the biggest creative and technical challenges around.... ...capabilities on the ServiceNow platform or evaluating how AI can... ...by data, AI and advanced technology, EY teams help clients shape...PlatformServicenowSummer holidayWorldwideFlexible hoursEY
Minneapolis, MN9 days ago- ...have raised prices using outdated technology while delivering sub-par support to... ...Yardstik is building the Human Trust Platform - technology designed to help... ...Yardstik is hiring a Solutions Architect to own our most technically complex and highest-stakes customer...PlatformWork at office
Yardstik
Minneapolis, MN1 day ago - ...• Develop, configure and customize ServiceNow applications, integrations and services... ...to translate business requirements into technical solutions • Identify opportunities... ...Troubleshoot and resolve issues on the ServiceNow Platform as necessary • Monitor and...PlatformServicenow
TEPHRA
Minneapolis, MN2 days ago $105 - $115 per hour
...Customer Solution Architect Are you a hands-on Solution Architect who thrives in complex... ...of customer financial and accounting platforms. This role places you at the center of... ...Experience linking business requirements to technical architecture Bonus Points If You...PlatformHourly payPermanent employmentTrissential
Minneapolis, MN14 days ago$197.2k - $255.2k
...Solutions Architect – Cyber Resiliency To be eligible, candidates... ...Architects are organized by technology domain and aligned to... ...NetApp environments onto NetApp platforms. Be embedded in the regional... ...and resale solutions. Provide technical expertise on security best...PlatformLocal areaShift workNetApp
Minneapolis, MN9 days ago$156.5k - $290.1k
...Principal Enterprise Solutions Architect, driving the architecture... ...development of large-scale digital platforms that support Vizient's data... .... This role blends deep technical expertise with strategic... ...of concept (POCs), evaluate technology vendors, and oversee implementation...PlatformDiversityJobs Inc
Edina, MN4 days ago$137k - $197k
...scenario planning and analysis platform so our customers can outpace... ...of business and technology? Do you bring both deep consulting... ...us as a Principal Solution Architect and lead transformative planning... ...actionable roadmaps - balancing technical precision with commercial...PlatformRemote workFlexible hoursAnaplan
Minneapolis, MN2 days ago- ...Solution Architect Opportunity Genesis10 is seeking... ...primary focus on ACH platform. This role is responsible... ...environments. As a technical leader within Application... ...stakeholders, product owners, service delivery... ...requirements, and enterprise technology strategy....PlatformPermanent employmentContract work
Genesis10
Minneapolis, MN20 hours ago - ...CIS Solution Architect (SAP S/4HANA Utilities & Salesforce) Location... ...25-year-old legacy billing platform with SAP S/4HANA Utilities (... ..., and customer-centric technology ecosystem. As a member of... ...Partner closely with business, technical, and vendor teams throughout...PlatformContract workRemote workMonday to Friday
Leading Utilities Organization
Minneapolis, MN15 days ago $95k - $100k
...HHAeXchange is the leading technology platform for home and community-based care. Founded in 20... ...and collaborative Provider Solutions Architect to join our Provider Solutions team. Reporting... .... This role requires exceptional technical skills, a deep understanding of how...PlatformFull timeLocal areaNight shiftHHA eXchange
Minneapolis, MN20 hours ago$182.8k - $247.3k
...tailored service, unmatched technology, and committed support. We dive... ...Services (AWS) Solutions Architect team partners with customers... ...comprehensive and broadly adopted cloud platform. We pioneered cloud... ...communicating across technical and non-technical audiences...PlatformWorldwideFlexible hoursAmazon Services
Minneapolis, MN3 days ago- ...About the Position The Senior Solutions Architect at Flywheel acts as a trusted technical and scientific advisor to the company’s customers, ensuring... ...success include customer satisfaction and retention, platform adoption and usage, effective collaboration across...PlatformWork from homeTrial period
FLYWHEEL EXCHANGE, INC.
Minneapolis, MN4 days ago $100.8k - $165.6k
...highly experienced Manufacturing Solution Architect to lead the design and delivery of... ...Dynamics 365 Finance & Operations (D365 F&O) platform. This role will be responsible for... ...ERP + MES Integration Partner with technical architects to define integration between...PlatformTemporary workInternshipWorldwideFlexible hoursBio-Techne
Minneapolis, MN1 day ago$153.6k - $207.8k
...tailored service, unmatched technology, and unwavering support. We... ...Web Services (AWS) Solutions Architect team partners with customers... ...effectively with both business and technical stakeholders as a trusted... ...and broadly adopted cloud platform. We pioneered cloud...PlatformWorldwideFlexible hoursAmazon Services
Minneapolis, MN2 days ago$131.3k - $177.6k
...organizations transform lives through technology? Join AWS Global Sales,... ...seeking a skilled Solutions Architect to accelerate customer... ...become both an industry and technical thought leader, meaningfully... ...comprehensive and broadly adopted cloud platform. We pioneered cloud...PlatformLocal areaWorldwideFlexible hoursAmazon Services
Minneapolis, MN2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technology Architect - ServiceNow Platform Architect / Technical Owner. Be the first to apply!
