ServiceNow Product Owner (BSA Lead)
$70k - $140kHuntington
BSA Lead/Product Owner
We are seeking a strategic and experienced BSA Lead/Product Owner to lead the development and optimization of solutions on the ServiceNow platform. This role requires a deep understanding of ServiceNow capabilities, agile product management, and strong leadership skills to manage cross-functional teams and stakeholders. The ideal candidate will be a proactive problem-solver with a passion for delivering high-impact digital solutions that drive business value.
Duties and Responsibilities:
- Product Ownership & Strategy
- Define and communicate the product vision, roadmap, and backlog for ServiceNow initiatives.
- Translate business needs into clear, actionable user stories and acceptance criteria.
- Prioritize features and enhancements based on business value, technical feasibility, and user impact.
- ServiceNow Expertise
- Serve as the subject matter expert for the ServiceNow platform and applications.
- Collaborate with architects and developers to ensure scalable, secure, and maintainable solutions.
- Stay current with ServiceNow releases and recommend adoption of new features.
- Team & Stakeholder Management
- Lead and mentor a scrum team of business analysts, developers, and testers.
- Facilitate agile ceremonies (e.g., sprint planning, reviews, retrospectives).
- Act as the primary liaison between business stakeholders and technical teams.
- Delivery & Continuous Improvement
- Ensure timely delivery of high-quality solutions that meet or exceed expectations.
- Monitor product performance and user feedback to drive continuous improvement.
- Champion best practices in agile development, DevOps, and ITIL processes.
Basic Qualifications:
- Bachelor's Degree or 4+ additional years in equivalent experience.
- 8 - 12+ years of related experience in product ownership, project management, or service delivery management.
- 3+ years of hands-on experience with the ServiceNow platform.
Preferred Qualifications:
- Deep knowledge of ServiceNow modules and capabilities.
- Strong understanding of agile methodologies (Scrum, SAFe).
- Excellent communication, facilitation, and stakeholder management skills.
- Proven ability to lead cross-functional teams and drive consensus.
- ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus.
- Ability to manage multiple projects in a fast-paced environment and meet deadlines
- Experience in a role performing the listed responsibilities, including experience with the following artifacts: assisting in creation of scope documents, eliciting and documenting functional/non-functional requirements and use cases.
- Demonstrable technical skills and ability to learn technology
- Strong organization, written and oral communication skills
- Experience facilitating group sessions to gather requirements with ability to ask relevant questions to drill into the details
- Experience tracking and driving deliverables to completion
Exempt Status: Yes
Workplace Type: Office
Compensation Range: $70,000 - $140,000 Annual Salary
Huntington is an Equal Opportunity Employer.
Vacancy posted 2 days ago
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