Customer Account Manager

Job DescriptionWhat is a Customer Account Manager (CAM)?At Advance Auto Parts, a Customer Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercial businesses. The CAM must be committed to inspiring our team, helping our customers succeed, and growing the business and profitability with integrity.Key Duties and ResponsibilitiesWork with District Leaders, General Managers and other key personnel to achieve all agreed upon goals for assigned accountsImplement new Commercial Sales programs, as well as support current programsVisit assigned accounts, making sales calls and developing approaches that best position products, services, or ideas; identify and meet the needs of commercial customers. Maintain database of account sales call activity, etc.Proactively communicate with Store Team on a regular basis to ensure that customer expectations concerning product availability, accuracy, and delivery timelines are realistic and being metProvide feedback and input to business partners regarding competitive information, merchandising suggestions, and other services to strengthen the market position of the companyPartner in the development and retention of Commercial Parts Pros to support the Advance plan for internal growth and career opportunitiesDemonstrate an eagerness to be a team player and assist in other functions as assigned by Region and Area leaders and as needed, including, but not limited to: cleaning, organizing, stocking, operating POS equipment, truck loading/unloading, etc.Essential Job Skills Necessary for Success as a CAMWorking knowledge of Advance products and services and the ability to market those products and services to meet customer needWorking knowledge of the APAL system, including Inventory Management and processing of Commercial account paperworkWorking knowledge of automotive systems and traditional automotive aftermarketSpeak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper managementStrong presentation and verbal and written communications skills, including ability to write reports, business correspondence and procedural manualsUse Microsoft software effectively (Word, Excel required – PowerPoint preferred)Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percentAbility to review and analyze business reports, such as profit and loss statement (P&L)Think strategically, analyze issues and options, and effectively manage and facilitate changeAbility to work an assortment of days, evenings, and weekends as neededAbility to travel overnight occasionallyPrior Experiences that Set a CAM up for SuccessProven sales track record with 3-5 years related selling experience.EducationHigh School diploma or general education degree (GED)Associate’s degree or equivalent from a two-year college or technical school preferredCertificates, Licenses, RegistrationsMust have a valid driver's license and be fleet safety certified.ASE certification preferred, but not requiredPhysical DemandsThe physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the Team Member is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The Team Member must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.Work EnvironmentThe work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the Team Member is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.Position is eligible for sales commission based on individual or store performance.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.Compensation RangeThe good faith estimate for this role is between 69,400.00 USD and 85,000.00 USD salary for a new team member.The rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).Benefits: Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families. Find out more by visiting: Residents click below for Privacy Notice: #J-18808-Ljbffr Advance-Auto-Parts