Body Shop Manager - No Weekends

Job Description

Job Description

Location Manager | No Weekends | $80K–$95K a Year | Port Orchard Area, WA

Murray’s Collision Group is hiring a Location Manager to lead one of our Port Orchard area shops, close to home with no commute across the water. This is a hands-on leadership role where you’ll run the day-to-day operation, write estimates, and build the kind of customer relationships that bring people back and keep the five-star reviews coming.

Why Murray’s

Murray’s Collision Group has been family-owned and serving the Puget Sound since 1984. Today we run CARSTAR and Fix Auto shops across the region, and we’re still growing. You’ll have the stability, benefits and support of an established group behind you, including a centralized customer service team, while leading a shop where your name and your work matter.

Why managers choose us

• Strong pay. This is an hourly position that works out to $80,000–$95,000 a year, based on experience.
• 4.7 average from 650+ Google reviews. Lead a team customers already trust across our Port Orchard area shops.
• Tesla-certified. One of our Port Orchard area shops is a Tesla-certified repair center.
• Real support. Our centralized customer service team handles much of the scheduling, routine calls and back-office tasks, so you can focus on leading your shop and your customers.
• No weekends. Monday through Thursday, 7:30 a.m. to 5 p.m., and Friday, 7:30 a.m. to 3 p.m.
• Benefits after 90 days. Medical, dental, vision and life insurance, a 401(k) with a 2% match, paid holidays plus PTO.
• Training. I-CAR training provided and supported.
• Room to grow. Build your leadership career with a company that keeps expanding.

What you’ll do

Lead the shop

• Serve as the on-site leader and decision-maker for the location
• Keep vehicles moving efficiently through the repair process
• Lead daily production meetings and keep repair plans on track
• Guide, support and hold your team accountable
• Keep the shop clean, safe and organized
• Travel between Murray’s locations as needed

Estimate

• Write accurate estimates, supplements and repair plans in CCC ONE using P-Pages
• Take part in DFR with technicians to capture all needed repairs
• Make sure repair plans meet DRP and insurance carrier guidelines
• Order parts and verify technicians pull the correct OEM repair procedures

Build customer relationships

• Partner with our on-site CSR and centralized customer service team to give every customer a great experience
• Explain the repair process, claims and timelines to customers in a way that puts them at ease
• Build lasting relationships with customers, adjusters, agents and partners
• Turn great service into repeat customers, referrals and positive reviews
• Support CSI and NPS goals

What we’re looking for

• Collision estimating experience
• Management experience, with the ability to lead a team of five or more
• CCC ONE experience preferred
• Knowledge of DRP guidelines
• Experience with both Tesla and non-Tesla vehicles preferred
• Strong communication, negotiation and customer service skills
• I-CAR training or industry certifications preferred
• Comfortable with Microsoft Office
• Self-motivated, organized and able to multitask in a busy shop
• Valid driver’s license and insurable driving record

Work environment

• Exposure to paint fumes, dust, chemicals and shop noise
• Conditions may vary with temperature and workload

Physical requirements

• Able to stand, walk, bend, kneel and squat for extended periods
• Able to inspect vehicles and move around the shop throughout the day

Ready to lead a shop customers love? Apply today. We respond quickly and can move from application to offer fast.

Murray’s Collision Group is an equal opportunity employer.