Onsite Traffic Monitoring Operator/Traffic Management Center

Onsite Traffic Monitoring Operator/Traffic Management CenterAECOM is seeking 2nd shift Traffic Monitoring Operator based in Ankeny, Iowa. Hours for 2nd shift are as follows 1pm-9:30pm days off TBD. The pay rate is $22/hour.The operator position involves working with multiple software platforms and web-based applications to carry out various tasks. Traffic Management Center (TMC) Operators are accountable for utilizing Advanced Traffic Management Systems (ATMS) software to monitor state roads and manage events/incidents; dispatching incident management personnel; addressing public inquiries, and facilitating effective communication, coordination, and collaboration with other staff, Iowa Department of Transportation (IDOT) personnel, and other partnering agencies.The TMC in Ankeny, IA houses a 24/7/365 program that provides incident management, dispatching, and traveler information services for Iowa's roadways. AECOM's operations team works in shifts at the TMC facility, constantly monitoring and responding to changing traffic conditions and their effects on safety while maintaining direct communication with motorists, first responders, and IDOT staff.The routine responsibilities of this position include, but are not limited to:Use software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways, such as surveillance cameras and dynamic message signsMonitor camera video and other information sources for the purpose of detecting and verifying events that impact traffic flow and safety, such as motorist assists, traffic crashes, debris removal, abandoned vehicles, stalled vehicles, maintenance activities, and construction activitiesLog potential and confirmed events that impact traffic flow and safety using software applications, including traffic lane and road shoulder closures related to construction and maintenance activityDispatch and coordinate with Highway Helper Operators who provide roadside services on freeways and select roadways in several regional areas of the stateProvide clear and accurate directions to the location of traffic events and an accurate description as advised by citizens, public safety partners, or IDOT personnelMonitor software-generated response plans to mitigate the effect on freeway traffic flow and update the response plans as necessaryMonitor weather conditions for potential and observed effects on traffic flow, and take appropriate action to provide notifications to motorists and agencies about roadway conditions affected by weatherUpdate information on IDOT's traveler information website, 511ia.orgParticipate in technical and customer service training and certification activity as required by the programFollow Standard Operating Procedures and Standard Operating Guidelines provided by the programPerform routine updates of asset records, equipment, and contact listsThe communication responsibilities of this position include, but are not limited to:Perform communication tasks consistent with the program's high level of customer service expectations and trainingDispatch and communicate with Highway Helpers using program-directed radio and phone communication protocolsCommunicate with appropriate local agencies and authorities to effectively monitor and clear traffic incidentsAnswer phone calls and provide information or assistance to motorists, IDOT personnel, or other agencies on traffic and road conditions; transfer calls to designated personnel as appropriateAnswer phone calls and other communications from law enforcement and other agencies and coordinate assistance from DOT maintenance staff outside of business hoursCommunicate via radio/phone with law enforcement, ambulance, fire department, and towing service staff and provide clear and accurate information regarding traffic incidents and the response requiredCommunicate via radio/phone with Department personnel statewide, including IDOT Maintenance and Construction personnel, IDOT management, and Federal Highway Administration staff as appropriate, to provide clear and accurate information regarding incidents, traffic, maintenance, and construction activity, and related weather conditionsPerform written documentation of activity and communication in a clear, concise, and complete mannerQualificationsMinimum Requirements:High School Diploma or GED.Must be able to remain in a stationary position for long periods while monitoring Intelligent Transportation Systems such as CCTV camera displays, ramp meters, law enforcement radio broadcasts, answering/responding to calls, and communicating with other staff or partnering agencies.Ability to operate software platforms and web-based applications.Must pass a state and federal criminal history/security background check.Must pass a pre-employment drug screen.Preferred Qualifications:Previous experience working in a call center, customer service, 911 Operator, or dispatching environment.Demonstrate ability to meet a high level of customer service expectationsAbility to work calmly and professionally in a fast-paced, high-pressure environment.Previous experience working in a position that includes heavy telephone, radio, and computer usage.Effective oral and written communications skills for in-person, radio, and phone conversations.Ability to interpret or understand geographic information portrayed on a map and map-based applications.Knowledge of interstates and state routes throughout Iowa with geographic familiarity with the freeway system and arterial roadways.Efficient and accurate data entry skills.Working knowledge of, and ability, to utilize and operate an ATMS software platform and web-based applications.Additional InformationThis position does not include sponsorship for United States work authorization.This position does not include relocation benefit