Customer Service Representative

Job Description

Job Description

Benefits:

• 401(k)
• Competitive salary
• Health insurance

Who We Are: We are SERVPRO of Richland County. We are part of a team that is a national leader in property disaster restoration. From initial clean-up to complete rebuilds, SERVPRO is there every step of the way. We have a long-standing reputation as a leader in our industry.

The Role:
Practicing excellent customer service skills, you will be the first point of contact for our customers in distress. You will answer customer calls, evaluate their urgency, and triage for our response. You will communicate with all levels of managers, supervisors, and production technicians. You will ensure that job and contact details are gathered and maintained in the shared technology on which all of your teammates rely for information. SERVPRO of Richland County offers all the services of restoring a property back to its original condition.

The Details:

• Answer customer calls.
• Open job files and monitor file status for important details.
• Review and validate initial field documentation.
• Create preliminary estimates.
• Ensure customer requirements are followed by confirming that communications with the customer and internal team members are clear, detailed, and frequently updated.
• Prepare job file reports and perform job file backups.
• Complete and review job file documentation for final upload and audit process.
• Close out completed jobs.
• Make collection calls.
• Draft correspondence and create reports as needed.

What You Must Have:

• An absolutely strong work ethic, high energy, and the drive to go the extra mile to achieve excellence.
• A low drama threshold. We are here to enjoy each other and our work, not create problems.
• That positive team attitude! We work hard and we have fun doing it.
• The desire to learn, grow and develop your knowledge and skills.
• Two or more years of administrative, organizational office-related experience.
• Outstanding written and verbal communication skills, including proper pronunciation and grammar.
• Proficiency in Microsoft Office (i.e. Outlook, Word, Excel, PowerPoint).
• Ability to maintain a consistently courteous manner and tone of voice.
• Ability to remain calm and professional during tense or stressful situations.
• Experience in restoration, construction, commercial cleaning, environmental services, and/or property insurance is helpful.
• Experience with writing estimates, job file processes, and quality assurance is also a plus.
• Excellent organizational skills and strong attention to detail.
• Ability to work in a fast-paced, team-oriented office environment.
• Ability to learn new software, including Xactimate and other restoration proprietary software.
• Ability to complete an acceptable background check subject to applicable laws.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

The Rewards:
As a valued SERVPRO employee, you will receive competitive pay, medical, vision, and dental benefits, and a 401(k) account with a generous company contribution. All of this with the continuing opportunity to learn valuable new skills and earn more.