Field Services Technician (Senior)

Job Description

Job Description

Overview

CTG is seeking to fill a Field Services Technician (Senior) job for our client.

Location: Clarksville, TN

Position Summary:
CTG is seeking motivated and customer-focused Field Services Technicians (Senior) to support desktop and end-user device operations for a valued client in Clarksville, TN. This is an excellent opportunity for individuals with strong IT support experience to advance their careers in a dynamic and hands-on technical environment.

Duties:

• Lead troubleshooting efforts for complex technical issues and escalations.

• Mentor and support junior technicians in daily operations.

• Coordinate with cross-functional teams for system upgrades and deployments.

• Ensure compliance with IT policies and procedures.

• Provide advanced support for specialized devices and software used in medical and lab environments.

• Image desktops and laptops with Office 365 and other required software.

• Troubleshoot and resolve imaging issues.

• Install and configure end-user software and tools.

• Validate system builds to ensure readiness for deployment.

• Respond to help desk calls and provide on-site troubleshooting for desktops, laptops, and peripheral devices.

• Map and troubleshoot printers, network drives, and connectivity issues.

• Confirm resolution with end users and escalate unresolved issues per client procedures.

• Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support.

• Maintain clear and professional communication with customers.

• Perform basic hardware maintenance and component replacement.

• Track and manage inventory of IT equipment.

Skills:

• Strong knowledge of desktop/laptop hardware, software, and operating systems.

• Advanced troubleshooting skills for hardware, software, and network-related issues.

• Experience with enterprise-level ticketing systems and documentation.

• Ability to lead small technical projects and deployments.

• Familiarity with PC imaging and operational programs.

• Strong analytical and problem-solving abilities.

• Experience working within SLA frameworks and escalation protocols.

• Solid communication skills across all organizational levels.

• Strong interpersonal and organizational skills.

• Familiarity with Microsoft 365 troubleshooting.

• Basic understanding of workstation backups and restores.

• Preferred: A+ Certification or equivalent technical certification.

Experience:

• 3–5 years of experience in desktop support or equivalent technical training.

• Proven success in managing and resolving complex desktop support issues.

• Experience supporting end users in enterprise environments.

Education:

• High school diploma or equivalent required.

• Technical certifications (e.g., A+, Microsoft, or equivalent) strongly preferred.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:
To be considered, please apply directly to this requisition using the link provided.