Senior ServiceNow Developer

Job Description

Job Description

About Us

At Arkenstone Defense, we empower defense tech startups with the tools, infrastructure, and compliance solutions they need to become successful prime contractors. Our mission is to remove barriers and help innovators grow - from day one to becoming a trusted prime for the U.S. Government.

We're early, we're lean, and we're building something that actually matters. The people who do well here aren't waiting to be told what to do; they see a gap and fill it.

Overview

We are seeking a Senior ServiceNow Developer (Remote, US) to design, build, and maintain platform solutions that support our security operations, compliance, and client service functions. This role sits at the intersection of platform engineering and mission-critical compliance work. You will build and extend GRC/SecOps capabilities that support our FedRAMP and NIST 800-53 obligations, while also contributing to Customer Service Management workflows and custom application development across the platform.

This is a hands-on technical role for someone who can own development work end-to-end: from requirements and scripting through testing, deployment, and ongoing support, in an environment where accuracy and auditability matter as much as functionality.

What You’ll Do

• Design, develop, and maintain custom applications, workflows, and integrations on the ServiceNow platform, including scoped applications and Service Portal components.
• Build and enhance capabilities within GRC, SecOps, and Integrated Risk Management (IRM) modules to support FedRAMP, NIST 800-53, and related compliance programs.
• Configure and extend Security Incident Response (SIR) and Customer Service Management (CSM) workflows to meet internal and client-facing service needs.
• Develop and maintain business rules, client scripts, UI policies, ACLs, Flow Designer flows, and scheduled jobs following ServiceNow scripting best practices.
• Partner with security operations, compliance, and customer success stakeholders to translate operational and regulatory requirements into platform solutions.
• Write and maintain technical documentation, including design specifications, configuration notes, and change records to support audit and compliance traceability.
• Participate in code review, testing, and release management processes, including use of update sets and source control.
• Troubleshoot and resolve defects, performance issues, and integration failures across the platform.

Requirements

• 7+ years of hands-on ServiceNow development experience, including scripting (JavaScript, Glide API), workflow/Flow Designer, and custom application development
• Experience developing or configuring ServiceNow workflows
• Strong understanding of ServiceNow platform architecture, including ACLs, business rules, data model design, and integration methods (REST/SOAP, MID Server, IntegrationHub)
• Excellent written communication skills, with the ability to document technical work clearly for both technical and non-technical audiences
• Familiarity with Performance Analytics, Service Portal widget development, or Now Experience UI Builder
• Experience with CI/CD pipelines and automated testing for ServiceNow (e.g., ATF)
• Must be a U.S. citizen and eligible to obtain a security clearance

Preferred Qualifications

• Experience supporting FedRAMP, NIST 800-53, or other federal compliance frameworks
• Prior experience in a defense, federal, or highly regulated industry.

Who You Are

• Drive a culture of accountability, ownership, and continuous improvement
• You thrive on building meaningful relationships and helping others succeed
• You understand the unique challenges that defense tech startups face, and can speak their language

Mission Alignment

We are a Defense-focused company supporting sensitive and cleared workforces. The Senior ServiceNow Developer will embrace our commitment to operational excellence, compliance rigor, and a world-class employee experience.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Benefits for working with us!

We are committed to supporting our employees both professionally and personally. Our robust benefits package is designed to promote your well-being, growth, and work-life balance

• Competitive Salary: Recognizing your hard work with attractive compensation and rewarding excellence.
• Health and Wellness Programs: Including medical, dental, & vision insurance options, along with mental health support & wellness initiatives.
• Retirement Planning: Secure your future with our flexible 401(k) plan and matching company contributions.
• Paid Time Off & Holidays: Generous PTO, sick leave, and holiday pay to help you recharge and enjoy life outside of work.
• Employee Assistance Program: Confidential resources for personal and professional support.
• Professional Development: Access to training, certifications, and continuing education to foster your career growth.

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable law.

Arkenstone Defense participates in E-Verify and will provide the federal government with your Form I-9 information to confirm employment authorization.