Senior Manager - AI Transformation/Program Lead

Job ID: 26011747Posted: 2026-08-04Location: Charlotte, NC, United StatesSalary: $123000 - $215250 annually + bonus + benefitsJob Function: Risk ManagementSchedule: Full timeShift: DayWorkplace: HybridCareer Area: Analytics & Risk ManagementCompany: American ExpressDescriptionWe are seeking an experienced AI Transformation Manager to lead the identification, prioritization, governance, and adoption of Artificial Intelligence initiatives across the Digital Privacy & Governance Office (DPGO). This role will serve as a bridge between business stakeholders, technology teams, and governance partners to accelerate AI-driven transformation while ensuring responsible and compliant implementation.The ideal candidate combines strategic thinking, program management expertise, business acumen, and a passion for emerging AI technologies. This individual will be responsible for building and managing the AI roadmap, adoption, measuring business value, supporting AI solutions such as Custom GPTs and AI assistants, and partnering with engineering teams to deliver scalable AI capabilities.ResponsibilitiesIdentify AI opportunities across our organization by evaluating opportunities based on impact, feasibility, risk, and alignment with organizational objectivesDevelop a multi-year AI strategy aligned to enterprise goals and business prioritiesSupport, develop and manage Custom GPTs/Projects by developing standards and ensuring solutions remain aligned with compliance requirementsPartner with AI engineering team by ensuring AI solutions are scalable, maintainable, and aligned with enterprise standardsManage and facilitate AI model governance activities, ensuring enterprise AI models meet approval, sponsorship, risk, and compliance requirements prior to deployment and scaling.Conduct workshops, office hours, training, and awareness campaigns to drive adoptionQuantify productivity gains to identify opportunities to expand successful AI solutionsManage AI governance and risk by establishing governance frameworks for AI development, deployment and usageRecommend funding allocations based on enterprise impact and return on investmentBuild business cases for AI investments by monitoring post-implementation to improve future decisionsQualificationsBachelor's degree in Business, Technology, Engineering, Data Science, Information Systems, or a related field3+ years of experience in program management, digital transformation, technology strategy, product management, consulting, or related disciplinesExperience leading cross-functional initiatives involving business and technology stakeholdersStrong understanding of Generative AI, Large Language Models (LLMs), AI assistants, and emerging AI technologiesExperience developing business cases, strategic roadmaps, and executive presentations.Demonstrated ability to manage multiple complex initiatives simultaneouslyExcellent communication, stakeholder management, and influencing skillsEmployment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.