Patient Care Coordinator/Front Desk

Job Description

Job Description

The Patient Care Coordinator is responsible for greeting patients, providing appropriate information, and communicating with departments and other staff members. They are the first smiling faces that patients see when entering the office. They reflect the standards and level of care that patients can expect to receive for the entire visit. To be successful in this position, the patient care coordinator must be cheerful, friendly, polite, tactful, and professional in appearance and manner at all times. They must be knowledgeable of all office financial policies as well as being aware of all scheduling rules for each provider. They will gather patient information, assemble/update charts, and maintain the smooth flow to the clinical areas of the office. The successful Patient Care Coordinator will be a team player and respectful of their co-workers.

As assigned, but not limited to the following:

• Greet patients in a polite, prompt, helpful manner. Provide necessary instructions and/or directions. 
• Update patient information, provide any necessary forms needing completion, obtain necessary signatures. 
• Create new patient charts as instructed.
• Obtain and/or verify necessary demographic and financial information according to protocol
• Maintain clean, orderly waiting areas and front office spaces
• Verify patient insurance eligibility as needed 
• Answer phone according to protocol
• Professionally assist doctors, staff, visitors, and patients.
• Perform all duties within HIPAA regulations.
• Maintain confidentiality of all providers, staff, and patient information.
• Schedule appointments between providers and patients.
• Liaise between other departments with discretion and professionalism
• Adhere to SWP policy and procedures during all activities.
• Quickly answering or properly referring questions and issues to the appropriate department/individual
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Maintains operations by following policies and procedures, reporting needed changes to supervisor or practice manager.
• Contributes to team effort by accomplishing related results as needed.
• Maintains medical records, HIPAA documentation including letters, photographs, office notes, referrals as assigned.
• Enters patient data into the EMR databases and appointments into scheduling systems.
• Maintains documentation of no shows, cancellations, late arrivals and missed appointments.
• Reviews and maintains all schedules as needed 
• Ensures all scheduled appointment needs are appropriately prepared and accurate records are present and/or obtained as needed and assigned.
• Informs patients of the office's payment policy and procedures, collects patient payments in accordance with the time-of service payment policy.
• Adheres to scheduled work and break hours to ensure adequate front desk coverage.
• Registers new patients and updates existing patient demographics by ensuring the collection of all necessary documentation for treatment and accurately collects and applies payments of services and products.
• Facilitates patient flow by notifying the clinical staff of patient arrival, being aware of delays, and communicating with patients and clinical staff, checking patients in and out for their appointments.
• Keeps office supplies adequately stocked by anticipating inventory needs and monitoring front office equipment.
• Participates in efforts to learn about new and existing products, procedures, and services.