Immigration Services Assistant (Office Automation)

Immigration Services Assistant (Office Automation) You will support the Adjudication Services Process by assisting Immigration Services Officers to manage files, databases, and correspondence; provide security checks; research and analyze data; prepare reports; and provide direct service to customers. Application deadline: 07/21/2026 11:59 PM Eastern Time. Qualifications GS‑05 Qualified candidates must have one (1) year of specialized experience equivalent to GS‑04, or submit evidence of four (4) years of education beyond high school as described below. Perform office automation duties using word processing to edit and reformat correspondence and reports. Create and maintain spreadsheets and databases. Respond to inquiries by phone and/or in writing. Review work products for accuracy and completeness. Substitute successful completion of four (4) years of education beyond high school, obtained from an accredited college or university, with one year of full‑time undergraduate study defined as 30 semester or 45 quarter hours. GS‑06 Qualified candidates must have one (1) year of specialized experience equivalent to GS‑05. Perform office automation duties requiring different methods and approaches for a variety of assignments. Review and screen applications or files to ensure validity of documentation submitted. Answer routine questions and provide assistance on applications. Maintain subject‑matter files, technical instructions, and operating procedures. GS‑07 Qualified candidates must have one (1) year of specialized experience equivalent to GS‑05. Manage data and files in various software applications to retrieve and prepare reports. Collaborate and/or support in the adjudicative/decision‑making process. Communicate technical information concerning applications with internal and external contacts. Analyze and verify cases where expedited processing is requested. GS‑08 Qualified candidates must have one (1) year of specialized experience equivalent to GS‑07. Review documents to ensure consistency and validity of submitted data. Deliver guidance, training, and/or mentorship to various work units or groups on records management and/or immigration application processing. Provide customer service by researching inquiries received from customers to provide accurate and timely responses. Manage appointments in an electronic scheduling system. Ensure official records are maintained and compliant with the records management system, policies, guidance, and laws. GS‑09 Qualified candidates must have one (1) year of specialized experience equivalent to GS‑07. Oversee workload distribution, including reviewing and maintaining quality control over final work products. Serve as a liaison by providing immigration records management support and answering case inquiries. Manage file room, mail room, and/or appointment scheduling operations to monitor movement of records and case processing. Create, maintain, and reconcile physical and electronic records. Provide direct instructions and/or additional information needed regarding applications and/or petitions. #J-18808-Ljbffr