Customer Service Representative

This position is hiring for a second shift position. 12p-9p Schedule. Position Overview As a Customer Service Representative at Galen College of Nursing, you will support the student experience within the College as an initial point of contact for prospective and active students through inbound phone calls, emails, and web chat. Key Responsibilities Answer multiple incoming calls from prospective and active students to share detailed information and schedule appointments for all campuses. Ensure all student questions are answered and/or followed up with in a timely manner. Utilize Web Chat functionality to communicate directly with students. Develop a full understanding of the enrollment process within the college to provide accurate information to all inquiries. Provide exceptional customer service and outcomes that relate to Galen College of Nursing’s culture and core values. Other duties, as assigned, and logically associated with the goals and objectives of the College. Position Requirements Education: Bachelor’s degree, preferred. Prior experience in customer service may be accepted in lieu of education. Experience: Minimum of two years of experience in a customer experience‑based environment. Special Qualifications: Computer proficient with Microsoft Office. Excellent verbal and written communication skills. Ability to work in a fast‑paced environment. High attention to detail. Able to maintain a customer‑friendly demeanor. Able to work flexible hours including evenings and some weekends. Physical/Mental Demands & Work Environment: Must be able to sit at a desk for eight hours at a time. Ability to spend most of the day talking on the phone. Degree of Supervision: Minimal. Benefits Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long‑term care coverage, moving assistance, pet insurance, and more. Free counseling services and resources for emotional, physical, and financial well‑being. 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service). Employee Stock Purchase Plan with 10% off HCA Healthcare stock. Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for children, elders, and pet care, home and auto repair, event planning, and more. Consumer discounts through Abenity. Retirement readiness, rollover assistance services, and preferred banking partnerships. Education assistance (tuition, student loan, certification support, dependent scholarships). Colleague recognition program. Time Away from Work Program (paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence). Employee Health Assistance Fund that offers free employee‑only coverage to full‑time and part‑time colleagues based on income. Note: Eligibility for benefits may vary by location. #J-18808-Ljbffr HCA Healthcare