Chief Operating Officer (Chicago)

Company Description

Vibe House Pilates is a cutting-edge boutique fitness brand that reimagines Pilates with the integration of heat, music, and community. Our innovative approach combines infrared heat, curated playlists, and a vibrant atmosphere to create a club-like experience. By blending Pilates, strength training, and recovery exercises, we deliver low-impact yet high-energy sessions tailored to modern fitness enthusiasts. At Vibe House, we aim to inspire movement, connection, and transformation in every class. With multiple locations and active franchise expansion, we’ve built a strong foundation—and we’re ready to scale.

Role Description

We’re Hiring: Chief Operating Officer (COO)Boutique

Fitness Brand | High Growth | Franchise Expansion

Key area of focus

• Elevate and optimize existing systems across operations and staffing
• Lead and develop team members across locations
• Strengthen structure, accountability, and communication
• Ensure a consistent, high-level experience across every studio
• Execute quickly and thoughtfully as the company grows

Sales, Retention & Community (Core Focus)

• Drive member retention across all locations
• Improve systems to grow conversions
• Coach teams on sales, client connection, and follow-up
• Build a culture where clients feel valued, supported, and connected
• Track and improve KPIs tied to growth and retention

Franchise Onboarding & Growth

• Own the full franchisee onboarding process from signing to opening (~6 months)
• Guide new owners through each phase with clarity and structure
• Ensure brand standards, systems, and expectations are executed consistently
• Serve as key point of contact for franchisees during onboarding
• Continuously refine and elevate the onboarding experience as we scale

Who You Are

• Strong leadership presence with the ability to guide and develop teams
• Sales-minded with a clear understanding of retention and client experience
• Highly organized and detail-oriented, without losing sight of the bigger picture
• Proactive, solutions-focused, and comfortable making decisions
• Energized by growth and excited to be part of a scaling brand

Experience in fitness, franchising, or a high-touch service environment is a plus.

What You’ll Gain

• Direct partnership with the founder and franchise team—working alongside a growing global network of franchise owners and operators
• A true leadership role with impact across the entire company
• The opportunity to help scale a growing franchise brand
• A team and culture that values energy, accountability, and growth

Compensation

This is a full-time leadership role with a competitive compensation package based on experience.

• Base salary
• Performance-based bonuses tied to growth, retention, and key KPIs
• Opportunity for long-term growth as the company scales

This is a full-time, on-site role based in the Greater Chicago Area for a Chief Operating Officer (COO).