Medical Receptionist

Job Description

Job Description

Bay State Physical Therapy, a leading provider of outpatient physical therapy in the Northeast, is seeking a Medical Receptionist to join our team. At the Brockton clinic, we have a great work atmosphere with a focus on patients AND team members. Besides frequent singing in the clinic, we have festive theme days during the year for patients and team members to enjoy: Football Fridays, Merry Mondays during the holidays, “Wednesdays We Wear Pink”, and Sports Theme Day, just to name a few!

The Brockton clinic is located conveniently off Exit 18B of Route 24, near Boston Medical Center – South. We share our space with MCR Chiropractic and also offer massage therapy, giving our patients convenient access to additional needs they may have!

What You'll Do

• Welcome patients and provide outstanding customer service
• Answer phones and assist with scheduling appointments
• Verify insurance benefits and explain patient financial responsibilities
• Manage patient intake forms and maintain accurate records
• Coordinate referrals, authorizations, and insurance approvals
• Support clinic operations and maintain efficient schedules
• Assist with billing, payments, and administrative tasks

What We're Looking For

• Experience in a medical office, healthcare setting, or front desk role required
• Knowledge of insurance verification and patient financial responsibilities preferred
• Strong communication and customer service skills
• Excellent organization and attention to detail
• Ability to multitask in a fast-paced environment

Why Join Us?

• Supportive, team-oriented culture
• Opportunities for career growth and professional development
• Meaningful work that helps improve patients' lives every day
• Collaborative environment where teamwork and patient care come first

Bay State Physical Therapy is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.

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