Outreach & Community Engagement Coordinator, DeafHealth

Job Description

Job Description

Description:

Reporting to the Senior Program Manager at DeafHealth, the Outreach & Community Engagement Coordinator is responsible for expanding DeafHealth's visibility, trust, and impact through outreach, accessible health communications, and community engagement. This position serves as a bridge between DeafHealth and the diverse deaf communities it serves, helping ensure individuals have equitable access to healthcare information, benefits, resources, and support.

The Outreach & Community Engagement Coordinator supports the development and implementation of outreach strategies; cultivates relationships with community organizations and stakeholders; creates culturally and linguistically appropriate health communications and outreach materials in American Sign Language (ASL) and other accessible formats; and supports DeafHealth's healthcare navigation and benefits enrollment services. The position plays a key role in promoting DeafHealth's programs and producing accessible multimedia content that informs, educates, and empowers deaf communities.

The ideal candidate is a highly organized, creative, and community-centered professional who is passionate about improving healthcare access for deaf communities. They possess strong relationship-building skills, excellent written and visual communication abilities, and experience engaging diverse audiences through outreach, education, and digital communications. They are proactive, collaborative, culturally responsive, and committed to advancing DeafHealth's mission through meaningful community engagement and accessible communication.

DeafHealth advances healthcare access for deaf communities through bilingual patient advocacy, education, research, and navigation, ensuring deaf communities can access healthcare, benefits, and resources with dignity, clarity, and support.

Outreach and Community Engagement

• Support development and implementation of outreach and community engagement strategies that increase awareness, utilization, and impact of DeafHealth programs and services.
• Represent DeafHealth at community events, health fairs, conferences, workshops, coalition meetings, webinars, and stakeholder gatherings.
• Coordinate outreach activities to promote DeafHealth's healthcare navigation, benefits enrollment assistance, health education resources, and other programs.
• Gather community feedback and insights to inform program development, service improvements, and outreach strategies.
• Monitor outreach activities and track key performance indicators (KPIs).
• Document outreach efforts, community interactions, referrals, and outcomes using designated systems and databases.

Health Communication and Content Development

• Support DeafHealth's social media presence through content creation, scheduling, publishing, and audience engagement.
• Create and implement content calendars to support outreach campaigns, health awareness initiatives, events, and organizational priorities.
• Assist with the creation, filming, editing, and publishing of accessible ASL video content for health education campaigns, community outreach, and program promotion.
• Create culturally and linguistically appropriate health communication materials by translating and adapting complex health information into clear, engaging, and accessible ASL and written content.
• Develop and distribute content across multiple platforms, including social media, websites, blogs, email communications, newsletters, webinars, and video channels.
• Create and update outreach and communication materials using established templates and brand standards.
• Create and edit captions, transcripts, visual descriptions, and other accessibility features for multimedia content.
• Collaborate with subject matter experts and program staff to ensure content accuracy, relevance, and accessibility.
• Monitor engagement metrics and communication performance to continuously improve audience reach and impact.

Event Planning and Coordination

• Assist with planning and coordinating virtual and in-person outreach events, trainings, workshops, webinars, conferences, and community gatherings.
• Manage event logistics including registration, participant communications, accessibility accommodations, materials preparation, vendor coordination, and post-event follow-up.
• Coordinate accessible event experiences, including interpretation, captioning, technology platforms, and participant support.
• Support event promotion through outreach campaigns, social media, email marketing, and partner communications.
• Assist with presentation development and facilitation of community engagement activities.

Healthcare Navigation and Community Support

• Serve as a community-facing representative of DeafHealth by responding to inquiries from individuals seeking healthcare information, benefits support, referrals, and community resources.
• Support DeafHealth's healthcare navigation and benefits enrollment services through intake, follow-up, resource coordination, and referral assistance.
• Provide information and guidance regarding healthcare access, insurance enrollment opportunities, public benefits, and community resources.
• Conduct outreach follow-up with community members and organizations to support connection to services and ongoing engagement.
• Maintain professionalism, confidentiality, and culturally responsive communication when interacting with clients and partners.
• Escalate complex cases and service needs to appropriate DeafHealth staff as necessary.

Requirements:

To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:

• Strong customer service, active listening, relationship-building, and community engagement skills, including experience working with individuals from diverse cultural, socioeconomic, linguistic, and geographic backgrounds.
• Demonstrated ability to communicate effectively in both ASL and written English.
• Experience creating content and supporting social media and digital engagement efforts.
• Knowledge of ASL translation, adaptation, and accessibility best practices.
• Experience creating basic graphics and multimedia content using Canva, CapCut, or similar tools.
• Experience planning and coordinating virtual and in-person events.
• Strong project management, organizational, and time management skills, including the ability to manage multiple priorities and meet deadlines with minimal supervision.
• Creative problem-solving skills and the ability to identify innovative outreach and engagement opportunities.
• Proficiency with Microsoft Office, virtual communication platforms, and digital collaboration tools.
• Ability to learn new communication technologies, digital tools, CRM systems, healthcare resources, and outreach strategies.

Qualifications

• Bachelor's degree in Communications, Marketing, Public Relations, Health Education, Public Health, Community Health, Social Work, or a related field; or equivalent combination of education and experience required.
• Master's degree (preferred)
• Minimum of two years of experience in community outreach, health education, healthcare navigation, public health, communications, advocacy, community engagement, or related fields.
• Experience working with underserved communities and community-based organizations.
• Experience providing resource navigation, referrals, customer support, or direct community services.
• Experience creating accessible and engaging content across multiple digital platforms.
• Knowledge of healthcare systems, health insurance, benefits programs, and community resources.
• Ability to communicate effectively using American Sign Language.
• Willingness to travel up to 15%.
• Located in Austin, Texas, or Central Texas (preferred)