After Sales Technical Administrator

After Sales Technical Administrator

Job Duties:

• Run an open order report and identify what is on hand vs what needs to be purchased/manufactured and what orders are late.
• Escalate late orders through the Parts Manager so that we can expedite the order.
• Enter data into multiple softwares, such as windchill, SalesForce, and Epicor/SAP.
• Work with the various departments to ensure we are providing the best possible experience to the customer.
• Pull data from our engineering software and generate parts manuals for customers.
• Coordinate with a third-party printing company to get manuals printed.
• Ship manuals to the end customer and keep track of the production schedule so manuals are being shipped on time.
• Maintain accurate records of both warranty claims and technical publication status.

Knowledge/Skills/Abilities:

• Technical knowledge.
• Excellent communication and interpersonal skills.
• Patience and professionalism when dealing with customers.
• Excellent problem-solving and communication skills.
• Ability to learn new software and work within them.
• Knowledge of Microsoft excel.

Education/Experience Requirements:

• 2-year degree in relevant studies or proven experience in after-sales service or a service-related field.

Benefits:

• 401K with Company Match
• Health, Vision & Dental Insurance
• Life & Disability Insurance
• Flexible Spending Account
• Paid Time Off (PTO) Program
• Paid Holidays
• Reimbursement for Select Personal Protective Equipment (PPE)

Aebi Schmidt is an Equal Opportunity/Affirmative Action Employer. EOE/M/F/Vet/Disabled