Specialist, Enrollment Services

Overview Valencia College is now hiring a part-time Specialist, Enrollment Services to join the Enrollment Services department at the West campus. The ideal candidate will have: Ability to communicate effectively using multi-channels including face-to-face, phone, email, text, and chat. Ability to provide superior customer service, conduct clear telephone conversations, and respond to complaints with tact and diplomacy. Ability to coordinate multiple projects and tasks simultaneously in a fast-paced, ever-changing work environment. FICA Alternative to Social Security Free Lynx Bus Transportation Retirement Saving Options Educational and professional development opportunities for you and so much more. This position is eligible for Veteran’s Preference under Florida Statute 295.07(5)(a), F.S OR this position is not eligible for Veteran’s Preference under Florida Statute 295.07(5)(a), F.S. Applicants must complete the entire online application and include work history, even if attaching a resume. Any incomplete applications will not be considered. Please note that you will need to establish and maintain Florida residency within 30 days from your start date if selected for this position. About this Position Position Number

HR0041

Job Type Staff, FT/PT Part-Time Employee Class Description C3-Staff PT (ed. support) General Position Description Responds to inquiries received by phone or electronically to assist current and prospective students with the steps to enrollment and resolving difficulties encountered in the enrollment process. Provides information to current and prospective students, their families, the community, and other constituents. Ensures student and client satisfaction by providing a high level of internal and external customer service. Contributes to individual and team student enrollment and retention goals. Flexible Work Arrangement Primarily Remote: Employee performs the majority of job duties remotely and may occasionally work on site, based on operational needs with advance notice, when possible. Posting Number

S3890P

Location(s) Proxied on site Proposed Work Schedule Monday – Thursday: 12-6pm, Fridays: 12-5pm Salary Range $17.92 Essential Job Functions Receives multi-channel inquiries (phone, email, chat, SMS, etc.) and uses a developmental approach to empower and assist students with completing all steps to enrollment. Assists students with determining the status of their application, enrollment, and financial aid and resolves problems at early stages. Determines when a student has encountered deeper problems and creates work tickets to refer case to the appropriate department. Orients students to online tools available and the features of Atlas. Answers questions about Valencia’s services, hours, and materials available to students, faculty, and the community. Answers questions about Valencia’s degree and certificate options and entrance requirements. Maintains accurate records regarding nature of interaction, discussion, and resolution. Conducts multi-channel outbound campaigns to prospective and current students to support the College’s comprehensive strategic plan to recruit, retain, and serve a vibrant and diverse student body. Makes full use of computer software capabilities to input and retrieve data, access reference materials, and communicate effectively with staff and students. Reviews college and marketing websites and identify issues or improvements that need to be made; maintains content on international social media pages. Performs other duties as assigned. Qualifications Required Minimum Education High school diploma or GED. Preferred Education & Field of Study Associate’s Degree from a regionally accredited institution. Knowledge, Skills and Abilities 1. Ability to communicate effectively using multi-channels including face-to-face, phone, email, text, chat. 2. Skill in use of a personal computer and general office software; including MS Office and Outlook. 3. Ability to provide superior customer service, conduct clear telephone conversations, and respond to complaints with tact and diplomacy. 4. Ability to coordinate multiple projects and tasks simultaneously in a fast-paced, ever-changing work environment. 5. Ability to provide initial assessment of student questions and concerns, and apply critical thinking to resolve student enrollment problems at early stages. 6. Ability to exhibit reason, exercise judgment and maintain confidentiality. Working Conditions General Working Conditions This job primarily operates in a professional office environment. The employee will routinely operate standard office equipment including but not limited to computers, keyboards, mouse, phones, photocopiers, printers, scanners, filing cabinets and fax machines. While performing the duties of this job, the noise level in the work environment is usually quiet to moderate. Typical physical competencies include but are not limited to frequently remaining stationary, moving, reaching, positioning self and occasionally ascending/descending, lifting/moving objects weighing between 5-15 pounds. This job also entails frequently communicating, discerning and exchanging information, detecting and perceiving objects up close, at a distance, and the ability to adjust focus. Cognitive abilities include but are not limited to frequently using discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision-making. The College has a process to identify and make available reasonable accommodations to enable individuals with disabilities to perform the essential functions. Job Specific Working Conditions Job Specific Designation Supplemental Questions Required fields are indicated with an asterisk (*). #J-18808-Ljbffr Valencia College