Collections Manager

Establish a clear aged receivables ownership model for the Revenue Management team, defining owners of delinquent accounts by client, practice, and collections segment Lead Financial Policy compliance, executing escalation paths, and resolution playbooks for aged receivables Develop a structured operating cadence for monthly, quarterly and year end collections campaigns, with clear reporting, accountability, and follow through to payment Scale the collections function from status tracking and targeted intervention to broad and coordinated collections actions Lead the identification, prioritization, and resolution of aged receivables risks, especially high-dollar, high-sensitivity, slow moving or complex balances Develop tools and reports to surface emergent risks early Support partners in sensitive client conversations Negotiate directly with clients on complex AR workouts Evaluate and manage relationships with external payment solution providers Drive adherence to Financial Policy limits on payment terms, discounting, write-offs, and deferred payments Translate the firm's established Financial Policy into practical execution tools that Members and the Finance Department can apply consistently Coach Revenue Management and Account Managers. Requirements Minimum 7 years of experience in collections at a big law firm, with at least 4 years in firm wide collections management role, or equivalent Bachelor’s degree in finance, business, information technology, or related field (master’s degree or MBA preferred) Strong financial judgment and comfort operating in high-stakes professional services environment Excellent negotiation skills, including the ability to handle difficult client or partner conversations without becoming rigid, emotional or deferential Operationally disciplined: acts independently, investigates thoroughly, demonstrates resourcefulness, follows through, tracks commitments, closes loops, and helps ensure clarity in the Firm’s collections program Ability to balance firmness with diplomacy Strong analytical instincts, comfort with data, dashboards, segmentation, and performance metrics Technology adopter, especially around AI, promotes workflow automation and scaling of client outreach and collections tactics Executive presence with partners, finance leaders, and senior business services leaders Clear written and verbal communication Ability to simplify complex AR issues into crisp options and recommended actions Low-ego leadership style: practical, steady, accountable, and team-oriented Bias toward action and driving results through consistency and persistence. Core Competencies Demonstrates expertise in collections management within a professional services environment, emphasizing strong financial judgment, negotiation skills, and operational discipline. Proficient in developing tools and reports for risk management and driving adherence to financial policies. #J-18808-Ljbffr