Case Manager I

Job Description

At National Church Residences, we value and recognize YOU as our most valuable asset. We are invested in supporting your growth and professional development at every level. As a Case Manager I, you will provide direct case management services to Permanent Supportive Housing residents using a Housing First approach and working as part of an Integrated Primary and Behavioral Health Team. You’ll help individuals and families connect with the resources, services, and support they need to reach their goals and improve their overall well-being.

What You’ll Do

• Conduct bio-psychosocial assessments and assist individuals and families in developing individualized, strengths-based mental health care plans.
• Monitor and follow up with clients regarding service needs.
• Assist clients with applying for benefits and accessing community support services.
• Document resident encounters in the electronic record and service log within required timeframes.
• Facilitate weekly psychosocial and educational groups.
• Maintain regular contact with individuals on your caseload, with a minimum of monthly contact.
• Transport and/or accompany clients to medical visits and other appointments as needed.
• Attend and participate in weekly Blended Management Meetings, serving as an advocate for clients and a responsible member of the team.
• Maintain compliant and accurate client files and service documentation.
• Complete required training and participate in professional development.
• Perform other duties as assigned.

What We’re Looking For

• Education Bachelor's degree in Social Work or a related field required.
• Experience 1 year of experience in human services or a related field preferred.
• Licensure Licensed Social Worker or Licensed Professional Clinical Counselor preferred.
• Valid driver's license required.

Skills & Qualifications

• Strong verbal and written communication skills.
• Excellent organizational and time-management skills.
• Ability to manage multiple tasks and assignments concurrently.
• Strong motivational skills and a high level of emotional intelligence.
• Ability to work independently with limited supervision.
• Basic computer skills, including Microsoft Office and database systems.
• Ability to learn new software systems quickly.
• Understanding of the needs of low-income and homeless individuals preferred.
• Basic knowledge of crisis intervention techniques.
• Ability to establish and maintain clear, professional boundaries.
• Commitment to treating residents and their families with dignity and respect.

Work Environment

This position is primarily performed in an office environment with local travel as needed. The role involves frequent sitting, driving, and occasional walking. The Case Manager may manage a caseload of up to 40 clients, depending on the location and services provided.

Why Join National Church Residences?

At National Church Residences, we believe our employees are our greatest asset. That's why we offer a comprehensive total rewards package designed to support your health, family, financial future, and overall well-being.

• Medical & Prescription Coverage – Choose from 3 medical plan options with nationwide provider networks.
• Healthcare Flexible Spending Account (FSA) or employer-funded Health Savings Account (HSA)
• Fertility & Family Building Support
• Weight Management and Chronic Condition Support
• Paid Parental Leave at 100% for 4 weeks Coverage begins the first of the month following your date of hire
• Dental & Vision Insurance – Coverage for you and your eligible family members.
• Company-Paid Benefits – Life & Accidental Death & Dismemberment (AD&D) insurance and Disability coverage.
• Voluntary Benefits – Additional Life & AD&D coverage, Accident Insurance, Hospital Indemnity, Critical Illness, and Pet Insurance.
• Flexible Spending Accounts – Options for Dependent Care, Transportation, and Parking, including a company match for eligible Dependent Care contributions.
• Well-Being Programs – Enhanced Employee Assistance Program (EAP) with mental health and work-life support, tobacco cessation resources, and Well-Being Your Way, offering up to $1,000 per year in rewards and reimbursements.
• Retirement Benefits – Our 3-4-5 Retirement Program provides immediate company funding starting at 3%, increasing up to 5% over time, plus an additional company match of up to 5% when you contribute.
• Tuition Reimbursement – Support for eligible educational expenses.
• Paid Time Off & Holidays – PTO plus 9 paid holidays.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.

National Church Residences serves more than 46,000 seniors through our array of housing and health care services. Our organization is driven by a vision to advance better living for 100,000 seniors by 2030, wherever they call home. With more than 360 communities across the U.S., we are the nation’s largest nonprofit provider of affordable senior housing and the largest manager of service coordinators. We also offer residential senior communities, home and community-based services, as well as permanent supportive housing for the formerly homeless and disabled. National Church Residences believes in finding, recruiting, developing, and rewarding talent. We hire people with the greatest potential and then we give them the resources they need to do their best work and grow. Our employees care about each other and they enjoy working in an environment that encourages their performance at the highest levels. Your best career move starts with National Church Residences.