OPERATIONS MANAGER - TAX DEPARTMENT

Job Description

Job Description

Tax Operations Manager | $85,000 to $90,000 Base Salary | Full Time | Direct Hire

What Matters Most

• Competitive base salary of $85,000 to $90,000

• Location: Omaha, Nebraska

• Full time, in office leadership opportunity with flexibility to work from home as needed during non peak seasons

• Lead a multi office team of tax processors and front desk associates

• People focused operations role centered on coaching, training, workload management, process improvement, and service consistency

• No tax return preparation or technical tax review responsibility

• Comprehensive benefits including health, dental, vision, 401(k) with company match, HSA, life insurance, disability coverage, EAP, and unlimited paid time off

Job Description

We are seeking an experienced Tax Operations Manager to lead the people, workflow, and day to day execution behind a growing tax and accounting operation. This role is responsible for managing tax processors and front desk associates across multiple locations while ensuring workloads are balanced, service standards remain consistent, and operational processes run smoothly throughout the filing season.

This is not a tax preparation or technical review position. Tax policy and technical standards remain with Tax leadership, while the Tax Operations Manager translates those standards into clear procedures, effective training, strong accountability, and consistent execution across the team.

The ideal candidate is a confident people leader who enjoys developing staff, improving processes, solving operational issues, and creating structure in a fast paced, deadline driven environment.

Responsibilities:

• Lead and develop tax processors and front desk associates across multiple office locations through regular coaching, one on ones, performance conversations, and team meetings

• Manage day to day workload distribution, work in progress queues, turnaround times, staffing capacity, and seasonal volume across in office and centralized processing teams

• Design and deliver training for new and existing employees covering technology, workflow, client service expectations, and firm specific procedures

• Define, document, and continuously improve operational processes related to intake, processing, assembly, delivery, front desk operations, and workflow execution

• Serve as the primary escalation point for personnel, performance, workflow, and operational issues while partnering closely with Tax leadership, HR, Systems, and other stakeholders

Qualifications and Requirements:

• Three or more years of experience leading teams within tax, accounting, professional services, or another high volume processing environment

• Proven experience training, coaching, and developing employees while maintaining clear expectations and accountability

• Strong organizational skills with the ability to manage competing priorities, deadlines, and fluctuating workloads

• Clear and confident communication style with the ability to provide constructive feedback and resolve conflict professionally

• Ability to thrive in a fast paced, deadline driven environment and work extended hours as needed during peak filing seasons

Preferred Experience:

• CCH Axcess Tax

• CCH Client Collaboration or comparable document exchange and client portal platforms

• Leadership of teams across multiple office locations

• Tax processing, accounting operations, workflow management, or professional services operations

Benefits and Perks:

• Base salary of $85,000 to $90,000

• Health, dental, and vision insurance

• 401(k) with company match

• Health Savings Account

• Life and disability insurance

• Employee Assistance Program

• Unlimited paid time off

• Work from home flexibility as needed during non peak seasons

Your New Organization:

Our client is a growing financial services organization that integrates tax, accounting, and wealth management to provide comprehensive support for individuals and businesses. Their culture places a strong emphasis on teamwork, service, continuous improvement, and developing people from within.

This role offers the opportunity to directly influence how tax operations are structured and executed across multiple locations while helping employees grow through a clearly defined progression path. It is well suited for a hands on operations leader who enjoys building strong teams, creating efficient processes, and improving the client experience behind the scenes.

Your Career Partner:

The Reserves Network, a veteran founded and family owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field.

The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.

The base salary range for this position is $85,000 to $90,000, excluding benefits, bonuses, or other compensation. Final compensation will be determined based on experience, qualifications, leadership background, and internal pay equity. Please note that hiring at the top of the range is uncommon to allow room for future salary growth.