Implementation Manager - ECP, Grants

About Enterprise Customer Programs (ECP) is Euna Solutions’ delivery organization for enterprise‑scale clients, primarily state governments and state agencies managing large, complex grant programs. Our clients are partners executing statewide strategic priorities, often spanning multiple agencies and funding streams within a single engagement. ECP manages the full implementation lifecycle: from discovery and configuration through training, go‑live, and ongoing support. We work closely with Product and technical teams to ensure our clients achieve sustainable adoption and measurable outcomes. The Implementation Manager / Senior Implementation Manager This role is responsible for guiding clients through the full implementation and onboarding lifecycle for Euna Grants. The individual brings deep grants knowledge, a strong technical foundation, and a genuine curiosity for how AI and emerging tools can improve the way work gets done — for both our clients and our team. The role is the product expert in the room. You will lead discovery, configure systems, deliver trainings, manage cross‑functional relationships, and help clients connect their grants management goals to the capabilities of Euna Grants. You bring an understanding of the public sector grants landscape – ideally from direct experience – and you know how to translate that knowledge into practical, high‑quality implementation work. The level of this role is determined based on experience. Senior‑level candidates bring a more complex portfolio, greater independence, and a leadership presence within the Implementation team. Both levels report to the Manager of Professional Services and work closely with Customer Support and Product teams. Key Responsibilities Core responsibilities apply across both levels. Senior‑level candidates lead more complex engagements and take on greater internal ownership. Discovery & Requirements Lead client discovery sessions to understand current‑state business processes, grant program structure, stakeholder roles, and system requirements. Facilitate working sessions with agency staff, program managers, and technical contacts to surface configuration requirements and identify gaps. Produce and maintain discovery documentation, requirements matrices, and process maps that serve as the foundation for configuration and training. Translate discovery findings into a clear, agreed‑upon implementation scope and configuration plan. Implementation & Configuration Deliver implementations in full alignment with Euna's Implementation Methodology, adapting approach to client complexity and maturity. Configure client instances of Euna Grants based on documented business requirements; develop and maintain comprehensive configuration documentation. Demonstrate deep knowledge of the grant lifecycle – from pre‑award through close‑out – and articulate the specific role Euna Grants plays at each stage. Understand Euna Grants functionality at depth and translate that knowledge into clear value for each client. Conduct UAT, document issues, create support tickets, and monitor resolution to closure. Training & Client Enablement Lead client trainings across a range of audiences – from end users to agency leadership – in virtual and written formats. Support requests for client training, troubleshooting, and project‑related work as needed. Risk Management & Cross‑Functional Collaboration Proactively identify and elevate project risks to Project Management. Ensure client feedback requests contain sufficient detail for successful execution before routing for action. Identify and document system functionality gaps; partner with Product and Development on enhancement opportunities. Participate in cross‑functional activities including requirements gathering and business process modeling. Team & Internal Contribution Play a meaningful role in onboarding new hires and contributing to team knowledge‑sharing. Senior IM: lead this function. Actively adopt and embed AI tools into daily work – whether drafting documentation, accelerating configuration analysis, preparing for client meetings, or identifying workflow improvements. We want someone who is excited by this, not just willing. Perform other job‑related duties as assigned. Minimum Qualifications BA/BS degree or equivalent work experience. 4+ years of Customer Success, implementation, or account management experience (Implementation Manager); 8+ years (Senior Implementation Manager). Working knowledge of grants management – including grant types, funding compliance requirements, and reporting obligations. Public sector experience is strongly preferred. Demonstrated technical acumen: comfort configuring software, understanding data relationships, and navigating system architecture concepts. Experience with SaaS platforms required. Enthusiasm for AI tools and a track record of embedding technology into daily workflows to improve output quality or efficiency. We are not looking for a passive user – we want someone who seeks out opportunities. Extensive experience training or teaching clients in a virtual environment. Strong communication skills across written, verbal, and visual formats, adaptable to audiences from end users to agency executives. Ability to manage multiple complex projects and competing deadlines simultaneously. Strong analytical and documentation skills, particularly in requirements gathering and configuration work. Ability to work independently while remaining a reliable, collaborative member of a broader team. Comfortable in a fast‑paced, evolving environment; adaptable and professionally resilient. Strong attention to detail; organized and consistent in follow‑through. Preferred Qualifications Direct experience working in or with state, county, or municipal government in a grants capacity. Familiarity with federal grant programs (CDBG, ARPA, HUD, EPA, or similar). Experience with grants management systems (GMS), financial management platforms, or public sector ERP systems. Exposure to AI productivity tools (e.g., Copilot, Claude, ChatGPT) with demonstrated application in a professional context. Knowledge of data migration concepts or experience supporting SaaS implementation projects with integration components. Location & Travel This position will be hybrid with three days per week in our Atlanta, GA office (Tuesday, Wednesday, and Thursday). Levels Implementation Manager – solid implementation or customer success foundation with grants exposure. Eager to grow technical depth and take on complex clients. Early in building your AI practice but committed to the work. Senior Implementation Manager – extensive implementation experience, deep grants knowledge, and a history of leading complex, multi‑stakeholder engagements. Operates independently across a portfolio, takes on a leadership role within the team, and has already started embedding AI into how you work. Accessibility For any inquiries or requests regarding accessibility at Euna Solutions, please email View email address on click.appcast.io or call our office at View phone number on click.appcast.io. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable. #J-18808-Ljbffr Eunasolutions