District Manager

Job Title Lead, Manage and Develop People, Brand Ambassador & Operational Excellence Responsibilities Lead an Engaged Team: Recruit, motivate and retain a dedicated team of customer‑facing hourly front‑line employees; drive the team with effective communication; provide coaching on customer service and sales strategies. Brand Ambassador & Operational Excellence: Manage physical assets, including repair and maintenance systems and processes, vendor management and cleaning standards; oversee delinquent tenant processes, including auctions, to reduce delinquency rates and improve customer retention; conduct monthly property audits and ensure operational standards and safety compliance. Deliver Outstanding Customer Service: Provide a welcoming and well‑maintained environment to customers through the team, effective facility maintenance and vendor management; address customer inquiries and concerns promptly in a professional manner. Grow and Maintain a Robust Business: Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in the district; communicate effectively with customers, colleagues and team‑members. Utilize personal vehicles to visit multiple properties within the district as required. Qualifications & Expectations Demonstrated leadership in building, developing and retaining high‑performing teams of non‑exempt employees in a retail, service, hospitality or related industry. Proven track record of top‑tier performance. Experience managing operational audits and payroll budgets. Exceptionally strong communication and time‑management skills. Proficient in MS Office (Excel, Word, PowerPoint and Outlook). Passion for sales and customer service excellence. High school diploma required; Bachelor’s Degree preferred. Ability to relocate for lateral and promotional opportunities. Weekend availability by telephone; 6 work weekends (Saturday or Sunday, not both) per year required during peak season. Occasional travel required to other markets for support. Benefits $128,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly) and restricted stock units; second year bonus potential increase to 20000 performance‑based bonus. Participation in company stock program that includes dividends paid quarterly. Internal promotional and career opportunities throughout the United States. Extensive training and coaching plans. Comprehensive group healthcare programs. 401(k) with generous employer match. Paid time off. Monday through Friday work schedule. Public Storage is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, religion, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, religion, veteran status, or any other protected status. All qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers (where applicable) and the California Fair Chance Act. #J-18808-Ljbffr