Communications Operator

Communications Operator

Job Category: Administrative Support

Full-Time

On-site

Chesapeake, VA 23320, USA

Description

The Communications Operator manages the switchboard for the hospital in order to provide routine information and to direct calls to the appropriate areas or utilize the overhead paging system.

These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.

Answer all incoming calls and provide direct dial numbers as appropriate

Respond to emergency calls and codes following established protocols

Assist callers by using the paging or beeping systems as needed

Utilize the CRMC Information Technology programs designated by the Manageri.e. Patient Information System, E-mail, and Telecommunications softwareproficiently

Monitor and follow protocols for alarms announced in the Telecommunications office

Maintain required records and statistics

Assist in the maintenance and care of department equipment and supplies

Attend required hospital-wide orientations, meetings, and in-services

Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care

Reports to: Switchboard/PBX Supervisor, may also receive direction from the Chief Information Officer

Supervises: None

Responsibilities: Not applicable

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Required Education: High school diploma or equivalent

Preferred Education: Not applicable

Experience: One (1) or more years' previous experience in Telecommunication Operations is preferred

There are no certifications/licensures required for this position.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.