Investment Client Care Brokerage Services Representative

Job Title

This is an on-site position. Location options are Charlotte, NC; Orlando, FL; Atlanta, GA. Brokerage Service Representatives are a part of Investment Client Care (ICC) which acts as the service support team for Self-Directed, Centralized Advisor Center (CAC) assigned and Signature Advantage brokerage clients via phone. Teammates are responsible for answering client inquiries with a professional attitude and manner while adhering to measurable departmental goals.

Essential Duties and Responsibilities:

• Provide service support via phone to self-directed brokerage clients as well as Financial Advisor assigned account holders, referring more complex issues to management for guidance and/or resolution.
• Proficient understanding of product knowledge and continuously developing client service skills.
• Research account and transaction records to resolve discrepancies, answer questions or provide documentation on client activities.
• Conduct outbound client calls as a follow up and resolution to inquiries.
• Assist clients with completing investment forms, transferring funds, and completing distributions.
• Answer inquiries related to tax documents, trade confirmations, and monthly investment statements.
• Act as priority contact number for assisting clients with questions regarding the Digital Investment platform (currently WealthScape - future Scivantage).
• Refer investment opportunities to internal Client Advisory Center when aligns with clients financial needs.
• Maintain knowledge of industry regulations related to products and continuing education requirements required by FINRA.
• Serve as an advocate of the client while balancing risk.

Qualifications:

• Hold FINRA Series 7 & Series 63 or 66 and maintain continuing education coursework to keep licenses in good standing. (Candidates will be considered if they have at least 1 of the required licenses and can obtain the additional licenses during employment)
• Proficiency in written and verbal communications
• Proficient using basic computer applications, such as Microsoft Office software products
• Two or more years of call center experience or high volume, fast paced work environment
• Experience with brokerage and digital applications such as WealthScape, Advisor Desktop, Cashiering, SNAP, and Channelink
• High school diploma or equivalent certification

Preferred Qualifications:

• Bachelor's degree in relevant banking/business field
• Two or more years of Investment Industry knowledge and/or experience
• Additional FINRA and Insurance Licenses

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.