Management_05_Plasma Operations_Plasma Center Operations

In the absence of the center manager, overall authority over center operations production goals, monitor net yields and implement improvement plans as required. Meet daily, weekly and monthly deadlines and maintain operational records. Independently determine center labor usage to meet business needs. Support meeting the established center production goals. In collaboration with center manager, manage all inventories to the optimum levels by maximizing efficiencies, customer service levels and minimizing investment. Support meeting daily, weekly and monthly deadlines and maintain center’s operational records. Ensure efficient donor flow throughout the center. Identify problem areas and implement corrective action as needed. In collaboration with center manager, ensure compliance with all Company SOPs and applicable federal, state and local regulations. Perform nearly all staff tasks and duties at a proficiency level adequate for training and critiquing employees in the performance of those tasks and duties. In absence of center manager, responsible for all aspects of financial oversight. Responsible for center production goals. Monitors net yields and implements plans for improvement when required. Consistently meets daily, weekly and monthly deadlines and maintains center’s operational records. In collaboration with center manager, ensure meets financial targets at all times and adheres to cash management, financial reporting, and other financial responsibilities. In collaboration with center manager, support the center philosophy of continuous improvement. Collect and analyze data to maintain and improve center quality, efficiency and profitability. Implement effective corrective action plans when appropriate. In collaboration with center and quality management, assist quality compliance by meeting company, regulatory and customer requirements to safeguard the purity and efficacy of the plasma and the safety of donors and employees. In collaboration with center and quality management, assist with all audits by working with quality personnel and QA team to develop effective corrective action plans to address any areas of deficiency noted during audits. Follow all HSE and OSHA policies and procedures. In collaboration with center manager, ensure the center and all employees comply with OSHA regulations and training. Complete all OSHA record keeping and reporting requirements. In collaboration with center manager, maintain clean efficient work environment, and ensure center has sufficient operating supplies and forms. May conduct routine internal procedures and documentation audits. Support facility maintenance to highest safety, compliance and cleanliness standards. Partner with corporate facilities to ensure center compliance at all times. In collaboration with center manager, conduct recruitment, training, development, counseling and termination. Manage effectively employee turnover within center operations. Adhere to HR policies and practices through fair and equitable treatment of all employees. Communicate effectively with HR to ensure compliance. In collaboration with center manager, ensure excellent customer service by all staff. Provide a model of good customer service to employees. Communicate openly with customers. Effectively resolve complaints or concerns. In collaboration with center manager, support all marketing and advertising to ensure effectively executing programs for desired results. Make applicable recommendations to improve effectiveness. In collaboration with center manager, represent the Company and center in the community and with other business, local publications and vendors. Maintain confidentiality of all personnel, donor and center information. Perform other job-related duties as assigned. Responsibilities In the absence of the center manager, overall authority over center operations production goals, monitor net yields and implement improvement plans as required. Meet daily, weekly and monthly deadlines and maintain operational records. Independently determine center labor usage to meet business needs. Support meeting the established center production goals. In collaboration with center manager, manage all inventories to the optimum levels by maximizing efficiencies, customer service levels and minimizing investment. Support meeting daily, weekly and monthly deadlines and maintain center’s operational records. Ensure efficient donor flow throughout the center. Identify problem areas and implement corrective action as needed. In collaboration with center manager, ensure compliance with all Company SOPs and applicable federal, state and local regulations. Perform nearly all staff tasks and duties at a proficiency level adequate for training and critiquing employees in the performance of those tasks and duties. In absence of center manager, responsible for all aspects of financial oversight. Responsible for center production goals. Monitors net yields and implements plans for improvement when required. Consistently meets daily, weekly and monthly deadlines and maintains center’s operational records. In collaboration with center manager, ensure meets financial targets at all times and adheres to cash management, financial reporting, and other financial responsibilities. In collaboration with center manager, support the center philosophy of continuous improvement. Collect and analyze data to maintain and improve center quality, efficiency and profitability. Implement effective corrective action plans when appropriate. In collaboration with center and quality management, assist quality compliance by meeting company, regulatory and customer requirements to safeguard the purity and efficacy of the plasma and the safety of donors and employees. In collaboration with center and quality management, assist with all audits by working with quality personnel and QA team to develop effective corrective action plans to address any areas of deficiency noted during audits. Follow all HSE and OSHA policies and procedures. In collaboration with center manager, ensure the center and all employees comply with OSHA regulations and training. Complete all OSHA record keeping and reporting requirements. In collaboration with center manager, maintain clean efficient work environment, and ensure center has sufficient operating supplies and forms. May conduct routine internal procedures and documentation audits. Support facility maintenance to highest safety, compliance and cleanliness standards. Partner with corporate facilities to ensure center compliance at all times. In collaboration with center manager, conduct recruitment, training, development, counseling and termination. Manage effectively employee turnover within center operations. Adhere to HR policies and practices through fair and equitable treatment of all employees. Communicate effectively with HR to ensure compliance. In collaboration with center manager, ensure excellent customer service by all staff. Provide a model of good customer service to employees. Communicate openly with customers. Effectively resolve complaints or concerns. In collaboration with center manager, support all marketing and advertising to ensure effectively executing programs for desired results. Make applicable recommendations to improve effectiveness. In collaboration with center manager, represent the Company and center in the community and with other business, local publications and vendors. Maintain confidentiality of all personnel, donor and center information. Perform other job-related duties as assigned. Education Bachelor’s Degree preferred Equivalent combination of education and professional work experience required Experience Minimum 1 year supervisory or leadership experience responsible for overseeing the activities of others required OR Completion of CSL Plasma Leadership Development program Additional Comments Maintain company Technical Training certification Working Conditions (physical & mental requirements) Ability to make decisions which have significant impact on the department’s creditability, operations and services Ability to formulate complex and comprehensive materials such as authoritative reports of major scope and impact, etc. and/or to make formal presentations Reach, bend, kneel and have high level of manual dexterity to lift boxes, carry instruments, pull or push furniture and/or supplies Overnight travel required up to 10% of the time Generally spends 80% of the time standing and walking and 20% of the time sitting Occasionally lift and carry up to 25 lbs. Occasionally perform tasks while standing and walking up to 100% of the time See, hear and speak with customers and center employees Approximately 60% of the time is spent managing center by auditing, improving operations and observing ongoing operations through the center Exposure to hazardous chemicals, extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas Fast paced environment with frequent interruptions All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications. Mgr Asst New Center Support Leads all onsite training activities for new center training. Leads daily debrief sessions with trainers and center leadership in order to determine training progress. Makes necessary training adjustments to ensure training is delivered in an efficient and effective manner. Monitors training efficiency by ensuring training completion rates meet established targets. Provides progress reports to Manager, New Center Support. Schedules new center training team to match onsite training needs. Monitors trainers performance to ensure they meet daily goals. Ensure that the new center Designated Trainers are effectively delivering process knowledge to all staff members. Monitor training to ensure that it is compliant with company SOP and HSE policies. Provide oversight of training team employee relations issues and will collaborate with Manager, New Center Support. Adhere to all HR policies and practices through fair and equitable treatment of all employees. Communicates effectively with HR to ensure HR compliance. Provides support and guidance to Designated Trainers by effective training and coaching. Uses Adult Learning Styles to coach Designated Trainers on challenging training situations. Collaborates with Manager, New Center Support and/or L&D as needed. Coordinate with multiple new center leadership teams to evaluate new training team performance. Provides feedback on trainees training progression. Minimizes training distraction or impact to operational center. Ensure effective communication between new center leadership, Manager New Center Support, Designated Trainers and Trainees during the training process. Facilitates new center training materials. Ensures that training site is set up and maintained properly. Develops training scenarios. Extensive travel. Extended work hours and weekends may be required. Other job-related duties as assigned. Qualifications Bachelor’s degree or equivalent combination of education and relevant work experience 1+ year supervisory or leadership experience or Completion of CSL Plasma Leadership Development program Company Technical Training Certification Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable. The expected base salary range for this position at hiring is $70,100 - $83,000 annually. Please note this salary range reflects the minimum and maximum base pay that CSL expects to pay for this position at the listed location as of the time of this posting. Individual base salary for a successful candidate is determined by qualifications, skill level, experience, competencies and other relevant factors. This position is also eligible for an annual bonus per the Company’s short-term incentive bonus plan, consistent with the terms and conditions set forth in the plan documents. #J-18808-Ljbffr