Test Proctor

Test Proctor

Piedmont Virginia Community College (PVCC) is a public, open access institution of higher education in the Virginia Community College System whose main campus is located in Charlottesville, Virginia. This is home to the Charlottesville Historic Downtown Mall, The Jefferson School African American Heritage Center, and the John Paul Jones Arena (JPJ). As a comprehensive community college, the College provides quality, accessible, and affordable educational opportunities for the residents of the City of Charlottesville and the counties of Albemarle, Buckingham, Fluvanna, Greene, Louisa, and Nelson. For more information, please visit: pvcc.edu PVCC is known throughout the community and the Virginia Community College System for its exceptional faculty and staff, the quality of its programs and services, and the success of its students. PVCC seeks to attract, welcome, and retain individuals who reflect the communities we serve.

Position Title: Test Proctor

Department: Student Affairs – Testing center

Employment type: Part-time wage, 29 hours or less per week, non-benefitted Position Purpose

Test Proctors in the PVCC Testing Center and Professional Testing and Certification Center (PTCC) maintain confidentiality and security of all test materials and remain vigilant to the prevention of academic dishonesty. Exhibit excellent customer service skills, working with both students, faculty, staff and community members. Assist students with special accommodations and technology. Demonstrate professionalism and a positive attitude even under stressful conditions.

Duties and Responsibilities:

• Administer a variety of tests: online and paper tests for PVCC and non-PVCC students, credit-by-exams, licensures, and certifications.
• Communicate with faculty and staff to ensure optimum testing conditions.
• Maintain integrity of testing information.
• Follow Testing Center guidelines and procedures accurately.
• Handle day-to-day operations (answer phone calls, manage and maintain emails, and organize incoming material) in a kind and professional manner.
• Foster a warm and welcoming but also watchful environment to deter students from academic dishonesty.
• Attend training sessions as needed.

Minimum Qualifications:

• Experience in customer-facing roles with a track record of accurately interpreting and resolving customer concerns effectively as evidence in positive feedback from performance evaluations.
• Consistent record of on-time attendance, reliable task completion and trusted access to sensitive information requiring strict confidentiality.
• References/reviews highlight effective teamwork and communication.
• Proficient In Microsoft Office (Word, Excel, Outlook).
• Demonstrated ability to convey information clearly and professionally (verbal and non-verbal; written)
• Successfully managed multiple responsibilities including filing papers/folders under timed deadlines with minimal errors.
• Experience serving customers from a variety of cultural, socioeconomic, or ability backgrounds.

Additional Considerations:

• Previous experience in a testing center environment

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer