Medical Receptionist - Bilingual Spanish or Portuguese Speaking

Medical Receptionist, Bilingual Spanish or Portuguese Speaking

Health Imperatives (HI) is a multi-service organization dedicated to reducing health and wealth disparities while advancing meaningful opportunities and economic security for people south of Boston. Our mission is to improve the health and well-being of low-income or vulnerable families and individuals in Southeastern Massachusetts. The communities we serve have some of the highest poverty rates and largest wealth gaps in Massachusetts. For nearly 50 years, we have addressed the complex needs of people who are disadvantaged by poverty and discrimination and have fallen through the cracks of mainstream systems of care. HI is a safe and welcoming place for people from every race, ethnicity, culture, gender, sexual orientation, age, ability, and faith. We are dedicated to promoting and achieving diversity, equity, and inclusion. We are committed to elevating the voices of the people we serve and those we employ to provide the highest quality care and to develop the most creative solutions to the challenges we face. We are committed to eliminating disparities and increasing access to meaningful opportunities for all, particularly those disproportionately impacted by systemic racism. We partner with our clients and other community-based organizations and stakeholders to provide coordinated, effective care and support. We serve a diverse mix of racial, ethnic, and cultural groups, including youth, LGBTQIA+ individuals, immigrants, people with limited English proficiency, survivors of sexual assault, domestic violence, commercial sexual exploitation, people with substance use disorders, and youth and adults who are or have been incarcerated. We provide a wide array of trauma-informed health care, emergency services, and support.

Program: New Bedford Sexual and Reproductive Health Services

Hours: Full time Monday-Friday including evenings

Salary: $29.10

Location: New Bedford

Benefits: Medical, Dental, Vision, 403b Retirement Plan, Employee Assistance Program, etc.

Duties: Under the supervision of Clinic Director, the Medical Receptionist will provide patient-focused care and perform reception and front desk duties including:

• Providing patients with a welcoming reception and phone experience
• Answering and triaging all incoming calls for the practice using multi-line telephone system
• Scheduling patient appointments according to established protocol
• Managing patient registration, insurance and eligibility including scanning insurance cards and consent forms and verifying information is complete and accurate
• Entering accurate patient demographic, medical, and insurance information into the electronic health record and billing system
• Checking voice mail regularly and returning calls
• Checking in/out patients, collecting payments for services and issuing receipts
• Preparing billing claims for submission
• Ensuring required patient referrals are obtained prior to patient appointments
• Scanning records and documents into electronic medical records
• Performing other administrative and clerical duties
• Other duties as assigned

Requirements

Required Qualifications: High school diploma; fluent in Spanish or Portuguese and English; prior experience providing medical office reception and support; demonstrate excellent customer service skills including a cheerful, professional demeanor, calm, diplomacy, and excellent phone and communication skills; demonstrate excellent computer and organizational skills.

Preferred Qualifications: Medical reception certificate, experience preparing insurance billing claims for submission.