Planet Fitness - Overnight Member Services Representative - Part Time - St. Augustine

Member Services Representative Location: St. Augustine, FL. 80 Epic Boulevard, St. Augustine, FL 32086, United States of America. Pay: $14.00 - $14.50 per hour. Responsibilities Greet members, prospective members, and guests, providing exceptional customer service. Handle all front desk related activities: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. Take prospective members on tours. Sign up new members, calculating rates and monthly payment amounts. Assist the Club Manager in counting out the drawer as needed. Facilitate needed updates to members' accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Complete daily assigned tasks within the first hour of your shift. Help complete the priority cleaning list each day. Perform walk-around and bathroom checks periodically. Help complete any special cleaning projects as needed. Other duties and responsibilities based on club needs. Qualifications Must be 18 years of age or older. High School diploma or GED equivalent required. Customer service background preferred. Basic computer proficiency. Punctuality and reliability are a must. Ability to work independently as well as part of a team. A positive, upbeat attitude and a passion for fitness and health. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. Taymax Group is an equal opportunity employer. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our success is directly related to our people, and we are committed to ensuring a welcoming, non-intimidating environment for all members and employees. Options for reasonable accommodations are available upon request for candidates with disabilities. #J-18808-Ljbffr