Hospital Programs Coordinator

Job Description

Job Description

INTRODUCTION

Ronald McDonald House Louisville is built on the simple idea that nothing else should matter when a family is focused on the health of their child – not where they can afford to stay, get their next meal, do their laundry, or lay their head at night to rest. Ronald McDonald House Louisville is more than a house. It’s a home and support system allowing families to stay together and focus on the healing of their sick children at a critical time. All programs and services are free of charge to families.

MISSION & VISION

Ronald McDonald House Louisville provides essential services that remove barriers, strengthen families, and promote healing when children need healthcare. We envision a world where every family has what they need to ensure the best health outcomes for their children.

CORE VALUES 

• We lead with compassion.
• We are deeply respectful.
• We act with integrity.
• We are firmly committed.

OUR COMMITMENT TO INCLUSION AND BELONGING

You belong here. We create a community where everyone is welcome, valued, and respected. Inclusiveness is a reflex for us, not an initiative. We know that our differences unite us. We embrace and celebrate the unique perspectives, backgrounds, and ideas that each person brings to our mission so that, together, we can best care for all families we serve.

RESPONSIBILITIES

The Ronald McDonald House Family Rooms are designed to support families through their child’s medical journey – whether it’s a break from the clinical environment, a restorative nap or night’s rest, or a sense of normalcy sitting down with a cup of tea. Hospital leaders worldwide understand that accommodation and support for families contribute to high-quality, family-centered care.

In addition, our Hospitality Cart program is a unique way to bring a little joy to children and their families by providing snacks, beverages, and activities during doctor visits.

The Hospital Programs Coordinator ensures that our three Ronald McDonald Family Rooms – located in Norton Children’s Hospital, Frazier Rehab Institute, and Norton Women and Children’s Hospital (NWCH) – and the Hospitality Cart program at the Novak Center for Children’s Health all have adequate supplies and support to be successful. This position works closely with volunteers and hospital partners to ensure these programs co-located in hospital facilities are effective in meeting Ronald McDonald House Louisville’s mission.  Duties include but are not limited to: 

• Onboard and train new volunteers for the Family Rooms and Hospitality Cart programs.
• In the absence of volunteers, fill volunteer shifts and complete daily program tasks.
• Provide daily program support to volunteers, including responding to volunteers’ inquiries and needs.
• Ensure programs have all necessary operating supplies. Obtain and transport supplies to program sites, as needed.
• Build a positive image and rapport with volunteers and hospital program partners.
• Perform administrative tasks, including data entry in the volunteer database, monthly scheduling, and assisting with creating content for and distributing the volunteer newsletter.
• Identify, monitor, and report any program facility issues or concerns to Director of Programs & Volunteers.

Volunteers

• Respond to inquiries about family room volunteer opportunities.
• Provide orientation to new volunteers.
• Coordinate and schedule required volunteer peer shadows.
• Ensure volunteers at the NWCH Family Room have completed NWCH hospital volunteer requirements.
• Schedule new volunteers for volunteer shifts.
  
• In absence of volunteers, fill volunteer shifts and complete daily program tasks.
• Inform volunteers of important hospital and/or family room program updates.
  

Families

• Provide hospitality to guests by ensuring warm-welcoming Family Room spaces.
• Respond appropriately to guests’ needs and concerns.
• Contact social worker(s) or NICU staff to report concerns, as necessary.
• Ensure completion of family registrations. Input information into the Family Registry database.
• Send follow-up email to guests.

Program Spaces

• Check on each family room at least once per week to ensure proper condition and operation of the spaces.
• Monitor and report any facility issues to building management group NTS or NWCH Bio-engineering.
• Ensure resolution of issues in a timely manner.
• Keep a current list of supplies needed. Obtain and transport supplies to program locations, as needed.

In order to best support Ronald McDonald House Louisville’s mission, all employees are expected to make contributions to daily operations that are not explicitly stated within the scope of their job title or department duties. To that end, all jobs include the requirement to participate in duties that may cross over departmental lines and are in the interest of the overall health of the organization and beauty of the campus.

SKILLS AND QUALIFICATIONS

• 1+ years of experience in program and/or volunteer coordination. Previous work experience or extended volunteer service with a not-for-profit organization preferred.
• Must be able to lift at least 15 lbs. multiple time each day.
• Must be available weekends.
• Must have a valid driver's license and reliable transportation to deliver program supplies to different hospital locations.
  
• Proficiency in Microsoft Office, Excel, and Outlook. General database knowledge preferred.

• Self-starter and self-directed.  Ability to work independently; meet deadlines and operate comfortably in a fast-paced environment.

• Strong communication, interpersonal, and relationship-building skills to effectively work with a variety of people in one-on-one, small group, and large group settings.
• Team player that eagerly collaborates and works well with other staff, board members, volunteers, donors, and Ronald McDonald House Louisville families.

APPLICATION PROCESS

Please submit your resume and cover letter to View email address on ziprecruiter.com with the subject line 'Hospital Programs Coordinator.' After reviewing resumes, candidates will participate in a brief phone screen interview. Successful candidates will then progress to an in-person interview, where you'll have the opportunity to discuss your experience and ideas in more detail. A second round of interviews may be conducted to ensure the best fit for both the candidate and our organization.

We are looking forward to learning more about you and how you could contribute to supporting families staying at Ronald McDonald House Charities of Kentuckiana!