Front Desk Representative

Front Desk Representative

The Front Desk Representative provides superior customer service to patients, families, and staff while ensuring accurate and efficient registration, communication, and administrative support.

Reports to: Practice Manager

FLSA Status: Non-exempt

Minimum Qualifications

Education

• High school diploma or equivalent required

License

• Not required

Certifications

• Not required

Required Skills

• Strong critical thinking skills and sound judgment
• Ability to work independently with minimal supervision
• Ability to function effectively in a fast-paced, stressful environment
• Proficient in reading, writing, and basic mathematical functions
• Excellent interpersonal and customer service skills
• Strong organizational skills with attention to detail
• Ability to multitask and work efficiently under pressure
• Professional appearance and demeanor
• Technology proficiency including:
• Microsoft Office Suite
• EMR systems
• Practice management software
• Clockwise system
• Knowledge of medical terminology and insurance policies preferred but not required

Essential Functions

• Collect, verify, and accurately enter patient demographic, billing, and clinical information
• Greet patients and manage check-in/check-out processes using the Clockwise system
• Enter patient data and scan documents into the EMR system
• Verify and update insurance and demographic information
• Collect patient payments and maintain accurate financial records
• Respond to patient inquiries and route messages appropriately to clinical staff
• Maintain accurate accounting of the cash drawer during shifts
• Conduct follow-up calls to patients after visits, as needed
• Ensure cleanliness and organization of the front desk, lobby, and registration areas

Non-Essential Functions

• Perform additional duties as assigned

Travel Requirements

• None required

EEOC Statement:

Georgetown Community Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.