HR Generalist

HR Generalist At Toot 'n Totum, we’re committed to bringing passion and customer focus to the business. The HR Generalist is a mid‑level position that provides operational HR expertise to all team members in a busy retail/c‑store environment. The role assists with the administration of the full team member life cycle, including recruiting, hiring, onboarding, compliance, policy enforcement, performance, engagement, retention and off‑boarding. Essential Duties & Responsibilities Operate as a direct point of contact for team members of the assigned client group seeking HR partnership/consultation. Answer frequently asked questions from applicants and team members regarding standard policies or procedures, hiring processes, and general HR inquiries; refer more complex questions to appropriate personnel on the HR team. Perform routine tasks required to administer and execute human resource programs, including but not limited to compensation, disciplinary matters, disputes and investigations, performance management, productivity, recognition and morale, engagement and retention. Process and administer team member employment life cycle changes in HR software and ensure accurate record‑keeping of all changes to team member profiles. Manage the drug‑screen process and results for the assigned client group. Manage unemployment claims and state‑issued unemployment chargebacks for the assigned client group, ensuring accurate documentation for all claims. Process each new hire and administer the E‑Verify process for the assigned client group. Periodically engage in field visits to support HR efforts around turnover discussions (exit interviews, stay interviews), employee engagement and periodic investigations. Handle employment‑related inquiries from applicants, employees, and supervisors, escalating complex and/or sensitive matters to the Human Resources Manager. Assist with team member disciplinary meetings, investigations, and terminations, working directly with managers and partnering with the Human Resources Manager. Manage and audit the accuracy and integrity of all data entered into the HRIS systems, ensuring credible information is available in a timely basis (including terminations, promotions, transfers, rate changes, job codes). Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management and employment law. Maintain compliance with federal, state and local employment laws and regulations and assist HR leadership in reviewing policies and practices to ensure continued compliance. Collaborate with other HR Generalists, the HR Manager and VP of HR to research, develop and implement effective recruiting and staffing strategies to attract a diverse pool of qualified talent. Collaborate with field leaders to understand required skills and competencies for openings, recruit, interview and facilitate hiring of qualified job applicants, and work with hiring managers to draft detailed job descriptions and hiring criteria. Support the pre‑screen application process as needed, select qualified candidates for further review, and assist with interviews by attending phone, virtual or live interviews. Collaborate with hiring managers and other HR staff during the offer process, identifying salary ranges, start dates and other key details. Participate in job fairs and recruiting events. Influence, support and facilitate organizational change, continuous improvement and communication. Establish and foster relationships with management, new hires, team members and the Human Resources team to enable the HR function to be viewed as an integral part of the business. Demonstrate core leadership qualities such as authenticity, curiosity, accountability, service mindset and an emphasis on candidate and employee experience. Required Skills & Abilities Ability to work in a fast‑paced, multi‑tasking environment. Ability to make appropriate decisions and work effectively and independently. Excellent organizational and time‑management skills with keen attention to detail. Excellent written and verbal communication skills. Act with integrity, professionalism and confidentiality. Familiarity with federal, state and local employment‑related laws. Proficiency with Microsoft Office Suite and related software. Proficiency with or the ability to quickly learn the organization’s HRIS, Applicant Tracking system, Paradox AI and other HR software. Ability to balance demand and capacity when establishing priorities. Mindset of continuous improvement and lead change within the assigned client group. Creative problem‑solving skills, good judgment and ability to accept personal accountability. Core competencies including strong customer service, interpersonal skills, sense of urgency, critical thinking, conflict management, leading people through change, collaboration and communication. Education & Experience High School Diploma or Equivalent is required. A minimum of one‑year experience in a Human Resources department with experience in employee relations is required. A minimum of one‑year experience in Human Resources administration in a multi‑state, multi‑company environment is preferred. Physical Requirements Ability to stand, walk, sit, talk/hear, push/pull, climb, bend/stoop, crouch/kneel/crawl, balance, twist/reach, carry, grasp with hands, squat, drive and use keyboard. • Lifting Requirements: Lift/pull up to 20 lbs. • Hearing Requirements: Ability to hear alarms, communication equipment, verbal instructions, office machinery, lobby doorbell, phones ringing, etc. • Cognitive Requirements: Complex reading, writing and math skills; complex speech skills; must speak, read, write and understand the English language; clerical tasks; memorization; analytical skills; function under stress; make independent decisions. • Vision Requirements: General vision, close vision ( 20 feet), color vision and peripheral vision. • Noise Levels: Normal ( • Repetitive Motion(s): Regularly & repetitively use both feet and both hands. • Environmental Factors: Regular general office working conditions; occasional visits to retail/field sites may include slippery floors, hot grease, cleaning solutions, outdoor weather conditions, extreme heat/cold, cylinders (O₂/acetylene, CO₂), electrical equipment, vibration, flying debris, flashing/strobing lighting and working around vehicles in motion. EEO & Workplace Statement Toot’n Totum and its affiliated companies are an equal‑opportunity employer (Minority/Female/Disabled/Veteran). Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran’s status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law. Toot’n Totum and its affiliated companies provide a drug‑free workplace. #J-18808-Ljbffr